Team Lead, Mastercard Settlement at First Bank

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi. Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities that are available in Nigeria, an internationally competitive world-class brand and a credible financial partner. The Bank has been named "The Best Bank Brand in Nigeria” four times in a row - 2011, 2012, 2013, 2014 - by the globally renowned "The Banker Magazine” of the Financial Times Group; and "Most Innovative Bank in Africa” in the EMEA Finance African Banking Awards 2014. FirstBank’s brand purpose is to always put its customers, partners and all stakeholders at the heart of its business, even as it is poised to standardise customer experience and excellence in financial solutions across Sub Saharan Africa, in consonance with its brand vision "To be the partner of first choice in building your future”. Our brand promise is to always deliver the ultimate "gold standard” of value and excellence. This commitment is anchored on FirstBank’s inherent values of passion, partnership and people, to position our customers first in every respect.

Job Description

• Manage the accurate and timely settlement of all types/forms of MasterCard transactions (domestic and International) done on various platforms (POS, ATM, Web, QR
• Supervise/monitor the resolution of all attendant issues on MasterCard products.
• Oversee all functions performed by other officers in MasterCard settlement team to ensure the team’s efficiency through timeliness and accuracy of all activities.
• Oversee the management of all accounts used in the settlement of MasterCard products (including MasterCard Receivable and Payable Accounts, MasterCard Cash Disbursement, MasterCard Transaction Suspense, MasterCard SCB Offshore and Nostro Accounts) and review of open items on these accounts.
• Ensure that proper settlement procedures are established for all transactions on new MasterCard e-products that may be launched by First Bank or other Banks but will impact on us.
• Ensure that all files are downloaded from MasterCard connect daily and back-up copies kept.
• Ensure all settlement entries passed are reviewed, verified and  passed in respect of all settlement processes within MasterCard team.
• Ensure the daily transmission, to Interswitch SFTP, of all MasterCard POS transactions on the Bank’s acquired MasterCard accepting POS.
• Analyze transaction trends and ensure monthly reports are prepared to track volume and values of transactions across all MasterCard products to enable the bank track product performance.
• Ensure monitoring of Offshore Account is done.
• Oversee upload and accurate reporting of global collection only (GCO) transactions to ensure the bank’s compliance and avoid penalties from MasterCard.
• Ensure that proper settlement procedures are established for all transactions on new MasterCard e-products that may be launched by First Bank or other Banks but will impact on us.
• Oversee all functions performed by other officers in MasterCard settlement team to ensure the team’s efficiency through timeliness and accuracy of all activities.
• Collaborate with IT, Business Solutions team, Product managers and other stakeholders for rollout of new initiatives on MasterCard settlement.
• Engage switches, card schemes and third-party processors on exceptions or issues identified with settlement and follow up to ensure resolution.
• Ensure timely collation and sending of Merchant Settlement reports to E-business Relationship Managers. Also, ensure merchant complaint issues are promptly resolved.
• Ensure prompt reconciliation and posting of all MasterCard exceptions/dispense error and partial dispense transactions.
• Monitor Naira MasterCard exchange rate trend and report any variation to E-business group for appropriate action.
• Ensure timely collation and sending of Merchant Settlement reports to E-business Relationship Managers. Also, ensure merchant complaint issues are promptly resolved.

Requirements

• Candidates should possess minimum of a First Degree in a numerate discipline
• Minimum of 8 years relevant work experience, 5 of which must have been spent in e-Banking/Products.

Method of Application

Signup to view application details. Signup Now