ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provides a range of communications and IT services to Corporate organizations within Nigeria on its IP (Internet Protocol) based communications network using both radio and satellite communications technologies. As part of its growth strategy, ipNX seeks to also extend its services to small and medium sized businesses and residential customers. In the long term, ipNX has determined that it needs also to have a strategic presence in the wire line market to ensure that we will be able to provide future services, which require high bandwidth in the last mile.
- We’re looking for a Team Lead – Network Monitoring Centre to oversee 24/7 active and passive network monitoring operations, ensuring maximum service availability, rapid incident resolution, and excellent customer experience across our fibre, FTTx, and wireless networks.
- This role is ideal for a hands-on network leader with strong technical depth and proven experience managing NOC / backend engineering teams in a telecom or ISP environment.
What you’ll be responsible for:
- Lead and coordinate NMC, NOC, and FTTx backend engineering teams
- Ensure uninterrupted network monitoring and optimal service availability
- Oversee first-level incident management, fault logging, escalation, and resolution
- Monitor network performance thresholds and trigger proactive upgrades
- Produce daily, weekly, and monthly network performance and availability reports
- Manage shift rosters and 24/7 monitoring operations
- Drive automation and innovation in network monitoring and incident reporting
- Act as a key communication link between infrastructure teams, management, and customers
Must have requirements:
- B.Sc / B.Eng in Computer Science, Computer Engineering, Electrical/Electronics, or related field
- CCNA required (CCNP is an advantage)
- Strong IP networking knowledge (Routing, Switching, GPON)
- 3–6 years’ experience in NOC / NMC / Network Operations roles
- Understanding of ITIL v4 service management
- Excellent communication, analytical, and customer-facing skills
- Experience with wired, wireless, P2P, and P2MP technologies
Method of Application
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