Access Bank Plc is a full service commercial Bank operating through a network of about 366 branches and service outlets located in major centres across Nigeria, Sub Saharan Africa and the United Kingdom. Listed on the Nigerian Stock Exchange in 1998, the Bank serves its various markets through 4 business segments: Personal, Business, Commercial and Corporate & Investment banking. The Bank has over 830,000 shareholders including several Nigerian and International Institutional Investors and has enjoyed what is arguably Africa's most successful banking growth trajectory in the last ten years ranking amongst Africa's top 20 banks by total assets and capital in 2011. As part of its continued growth strategy, Access Bank is focused on mainstreaming sustainable business practices into its operations. The Bank strives to deliver sustainable economic growth that is profitable, environmentally responsible and socially relevant.
- Provide leadership and coaching for technical writers and acts as the single point of accountability for documentation quality across initiatives.
- Ensure documentation quality, consistency, compliance, and alignment with business objectives, delivery methodologies, and regulatory standards.
- Act as the documentation authority bridging Business, IT Delivery, Architecture, QA, Risk, and Compliance to ensure that all deliverables are well-articulated, auditable, reusable, and fit for purpose.
Key Responsibilities
- Define, own, and continuously enhance the technical documentation framework across IT programs, aligned with SDLC, Agile, and hybrid delivery models.
- Establish and enforce documentation standards, templates, style guides, and version control practices across the Digital Transformation & Projects unit.
- Ensure all project documentation complies with internal governance, audit, and regulatory requirements.
- Collaborate with Program Managers, Business Analysts, Architects, QA, and Developers to translate complex technical and business concepts into clear, structured, and actionable documentation.
- Ensure documentation enables effective project delivery, operational readiness, and seamless handover to IT support teams.
- Support regulatory reviews, audits, and risk assessments by maintaining high-quality documentation, reducing repeat audit findings.
- Act as the single point of accountability for documentation quality across all IT initiatives.
- Coach and mentor technical writers and project team members on documentation standards, best practices, and Agile documentation approaches.
- Maintain a centralized knowledge repository to ensure consistency, reuse, and preservation of institutional knowledge.
- Identify and implement opportunities to improve documentation efficiency through structured authoring, automation, and modern tooling.
Requirements
Required Knowledge, Skills and Abilities:
- Ability to lead team(s) and demonstrate use of own initiatives.
- Strong knowledge of SDLC, Agile frameworks (e.g., Scrum), and hybrid delivery methodologies
- In-depth knowledge of IT systems documentation, including applications, integrations, and infrastructure
- Ability to translate complex technical concepts into clear, concise, and structured documentation
- Working knowledge of IT governance, risk, compliance, and audit requirements
- Experience working with cross-functional and vendor-led delivery teams
- Supervisory skills: Leadership, Coaching and Performance management
- Analytical thinking and strong written communication
- Ability to work in a fast paced, collaborative environment
Qualification & Experience
Mandatory
- Bachelor’s degree in computer science, Information Systems, Engineering, or a related technical field
- 10+ years of experience in technical writing, documentation management, or related IT delivery roles
- Relevant certifications in Technical Writing, Information Design, Business Analysis, IT Service Management, or other related disciplines
- Proven experience supporting large-scale IT projects or digital transformation initiatives
- Strong familiarity with enterprise systems, integration-heavy environments, and regulated industries
Desirable
- Additional professional qualifications
- Master’s Degree in relevant field
- Experience supporting large-scale or highly regulated financial institution
Method of Application
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