Team Member, Digital Products & Services at First Bank

First BankLagos, Nigeria Digital Marketing

Full Time

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi. Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities that are available in Nigeria, an internationally competitive world-class brand and a credible financial partner. The Bank has been named "The Best Bank Brand in Nigeria” four times in a row - 2011, 2012, 2013, 2014 - by the globally renowned "The Banker Magazine” of the Financial Times Group; and "Most Innovative Bank in Africa” in the EMEA Finance African Banking Awards 2014. FirstBank’s brand purpose is to always put its customers, partners and all stakeholders at the heart of its business, even as it is poised to standardise customer experience and excellence in financial solutions across Sub Saharan Africa, in consonance with its brand vision "To be the partner of first choice in building your future”. Our brand promise is to always deliver the ultimate "gold standard” of value and excellence. This commitment is anchored on FirstBank’s inherent values of passion, partnership and people, to position our customers first in every respect.

Job Description

Acts in the absence of the Senior Team Lead, Digital Products & Services
Participates in the execution of Digital Products & Services audits and performance reviews in line with both Group Internal Audit Methodology (GIAM) and professional standards bank-wide
Participates in agile reviews of all existing e-channels in the bank
Participates in the review of e-Solutions processes to ensure adequate controls are in place
Monitor and act on KRIs assigned on the PowerBI dashboard visuals
Participates in managing all exceptions arising from:
Digital business audits
Risk assessment carried out from time to time,
External Auditors (CBN, PWC, PKF & NDIC) related to Digital Business audit
To ensure they are fixed to improve the processes and operations
Carry out other tasks that may be assigned from time to time
Maintain the Security of all Information entrusted to the staff.
Maintain the Security of all Information entrusted to the staff