First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi. Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities that are available in Nigeria, an internationally competitive world-class brand and a credible financial partner. The Bank has been named "The Best Bank Brand in Nigeria” four times in a row - 2011, 2012, 2013, 2014 - by the globally renowned "The Banker Magazine” of the Financial Times Group; and "Most Innovative Bank in Africa” in the EMEA Finance African Banking Awards 2014. FirstBank’s brand purpose is to always put its customers, partners and all stakeholders at the heart of its business, even as it is poised to standardise customer experience and excellence in financial solutions across Sub Saharan Africa, in consonance with its brand vision "To be the partner of first choice in building your future”. Our brand promise is to always deliver the ultimate "gold standard” of value and excellence. This commitment is anchored on FirstBank’s inherent values of passion, partnership and people, to position our customers first in every respect.
JOB OBJECTIVE(S)
- To design, develop and implement tests for the Lab’s software deliverables, so as to achieve the highest level of product quality
- To build confidence in the quality level of product delivered by the Lab To prevent defects in the software product
- To provide sufficient information to stakeholders to allow them make informed decisions. To reduce the level of risk of insufficient software quality
- To comply with contractual, legal, regulatory requirement or standards, and to verify the test objects compliance with such requirements and standard
DUTIES & RESPONSIBILITIES
- Reviews and clarifies requirements with the product conceptualization team and the development team
- Converts requirements to acceptance tests
- Create detailed, comprehensive and well-structured test plans and test cases.
- Ensures quality standards, test procedures and methodologies are adhered to
- Assists with developing and maintaining quality policy and procedure documents
- Designs, documents and implements test automation strategies
- Collaborates with development teams to ensure maintenance of defined quality standards
- Participates in ideas generation workshops
- Execute all levels of testing (system, integration and regression testing)
- Estimate, prioritize and plan collaborate testing activities
- Prepare frequent test status reports and updates with stakeholders
- Develop a wide range of SQL queries on relational database
- Participation in user story writing workshops
- Monitors performance of quality management using defined KPIs
- Maintain test deliverables including test approach, scenarios, conditions & expected results, test Cycle control sheet, test scripts
- Resolves, documents, and reports problems that arise during testing
- Documents and communicates results from testing
- Assists with conducting quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements
- Retests corrections to ensure problems are resolved
- Conducts non-functional tests including performance tests
- Identify, isolate and track bugs/defects throughout the testing phase
- Identify and escalate risk on time and suggest mitigation measures.
- Create and manage automated test script creation
- Perform document risk analysis.
- Test API with test tools: Swagger, Postman and Testcomplete.
- Collaborate with stakeholder, UAT coordinator and other members of the team during user acceptance testing. Root cause and Gap analysis
- Conduct post implementation testing with stakeholders
- Evaluating test objects such as web applications, APIs, Mobile applications to determine its level of quality and to prevent immature products and features from being deployed
- Testing of third-party application acquired by the organization.
- Maintain confidentiality of all Information entrusted while delivering projects.
- Comply with the principles and policies in the Information Security Handbook.
- Performs other functions as may be required for the business to achieve its strategic objectives.
JOB REQUIREMENTS
Education
- Minimum of a first degree or its equivalent in computing or related disciplines
- Masters, MBA or a recognized professional certification will be an added advantage
Experience
- Minimum experience – 3+ years of experience in IT quality management KEY COMPETENCY REQUIREMENTS Knowledge
- Proven experience in testing medium-high complexity IT systems
- Proficient knowledge ofstructured system analysis and design
- Proficient knowledge of quality management best practices and standards (ISO9001, TS16949, etc.)
- Proficient knowledge of core IT (Infrastructure, Applications)
- Working knowledge of quality management methods and tools Knowledge of test automation tools
- Understanding of the agile development process (Scrum) Skill/Competencies Core SFIA 5 Skill Requirements
- Testing (Test 4) Process Automation
- User Experience Analysis (UNAN 4)
- User Experience Evaluation (USEV 3)
- Service Acceptance (SEAC 4)
- Quality Management (QUMG 5)
- Quality Assurance (QUAS 4)
- Quality Standards (QUST 3) Conformance Review (CORE 4) Other SFIA 5 Skill Requirements Learning Delivery (ETDL 3)
Other Required Knowledge and Capabilities
- Good strategic planning and management skills
- Good interpersonal and communication skills and the ability to work effectively with business stakeholders
- Sound conflict management skills
Method of Application
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