We are a Telehealth information and technology firm primarily focused on Sub-Saharan Africa. We work at the intersection of patients and service providers to improve the quality of healthcare via technology solutions designed to impact lives.
- In this role, you will be part of a team providing direct (in-person) support services, teaching members and potential members how to use our app and other digital health solutions. You will engage with individuals who visit our NudgHubs™, attend our outreaches, or interact with our roving community ambassadors. Acting as a digital shadow for the members, you will build their digital/smartphone literacy.
Responsibilities:
- Follow established protocols and guidelines to deliver effective tech support.
- Support members in navigating and using digital health solutions (CompleteHealth ™ and NaviHealth.ai ™ platforms).
- Provide personalized guidance and support to enhance members’ digital literacy.
- Work closely with our members to help them understand and utilize technology to improve their health and wellness.
- Collaborate with the NudgHub™/mDoc leadership team to create an environment that reflects the values of mDoc Healthcare, including respect for members and team members.
- Ensure optimal member-centered care and experience, prioritizing the needs and responses of members.
- Be data-driven, constantly assessing and responding to members' needs based on data insights.
- Demonstrate initiative, willingness to learn and grow, and add value to a startup company focused on health and wellness improvement.
Requirements:
- Comfortable with technology, digital apps, and web platforms.
- Ability to support and respond to the needs of groups of individuals.
- Adaptable and responsive to changing member needs.
- Strong interpersonal and communication skills.
- Fluent in English, Pidgin, and Yoruba.
- Passionate about improving health and wellness in sub-Saharan Africa.
- Previous experience in a similar role or in the health/technology sector is a plus.
Method of Application
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