Revent Technologies Limited is a technology solutions provider for dynamic organizations, providing bespoke software design and development, developer outsourcing and technology advisory, etc. We are currently recruiting on behalf of our international client, a global digital cross-border payments service provider with operations in over 10 countries.
Job Description:
- We are seeking a highly motivated and customer-oriented individual to join our team as a Technical Customer Support representative. The ideal candidate will have experience in the fintech industry and possess excellent communication skills, technical knowledge, and a strong commitment to delivering exceptional customer service.
Responsibilities:
- Provide Fields support calls, chat, email, and/or other communication from users with inquiries regarding.
- Educate customers on product features, functionality, and best practices to optimise their user experience.
- Login Customer and employee queries.
- Troubleshoot and resolve hardware and software faults by identifying the root cause, diagnosing problems, and providing effective solutions in a timely manner.
- Responding to call-outs in a timely fashion.
- Consult with users to determine steps and procedures taken to identify and resolve the problem.
- Apply knowledge of computer software, hardware, and procedures to solve problems.
- Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Collaborates with other staff to research and resolve problems.
Skills
- Prior experience in a technical customer support role, preferably in the fintech industry.
- Proficiency in troubleshooting technical issues and providing detailed technical explanations to non-technical customers.
- Exceptional problem-solving and analytical skills to effectively identify and resolve customer issues.
- Excellent communication and Interpersonal skills, both written and verbal, with the ability to convey technical concepts clearly and concisely to technical and nontechnical employees and customers.
- Patience, empathy, and a customer-centric approach to ensure a positive customer experience.
- Proficient with Microsoft Office Suite or related software.
- Tech savvy
Method of Application
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