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Job Purpose
- Alerting and notifying increasingly senior members of the Technology
- Monitor all network nodes perfoamnces
- Monitor all networks nodes uptime and AVR
- Monitor incidences restoration progresses and sharing ETR
- Incidence reporting and appropriate escalations (Escalation Matrix)
- Openining and closing of all incidents logs
- Evaluation of root cause analysis
- To Set out the necessary improvements and changes to be made on RCA reports
- Provide inputs, information and statistics for quarterly, annual and other reports to Management Team
- Escalating and cascading of Mean time to response
- Escalating and cascading of Mean time to restore
- Providing incidents historical data and proposing a decision on repair or replacement
- Calculating and reporting MTTRs for necessary actions.
- Measurable Outputs and Performance Indicators
- Perform other duties as required by line manager.
Requirements
- Interested candidates should possess an HND / B.Sc Degree with 0-5 years experience
- Ability to report using excel and other
- Analytics and data skills
- Good Reporting skill
- Good Presentation skill
- Curiosity
- Creativity
- A well detailed person
- Resilience
- Purpose driven
- Timely respondent via email and other approved means by the organisation
Method of Application
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