ISSL is a software development and information technology consulting company providing information technology services, solutions and products to business enterprises in Africa. At ISSL, we are committed to helping our customers stay well ahead of their competitors. Also, Customer satisfaction is critical to our success. As such, we are committed to providing flexible, low-cost solutions to our customers that will help make their businesses run more smoothly and profitably. You can view our Why us page to know more about ISSL.
About the Role
- We’re looking for a proactive Technical Support & Web Hosting Administrator to manage and maintain our web hosting infrastructure while delivering top-tier technical support to clients.
- You’ll oversee hosting services via DirectAdmin, handle domain and DNS management, manage SSL certificates, and ensure seamless email and website performance.
- This role blends hands-on system administration with excellent customer service and organizational skills.
What You’ll Do
- Manage and maintain hosting accounts using DirectAdmin (user setup, email configuration, performance monitoring, and server checks).
- Provide technical support to clients — troubleshoot website, email, and DNS issues promptly.
- Handle domain purchases, renewals, and configuration through registrars (e.g., NIRA, NameSilo).
- Administer DNS zones and records; troubleshoot DNS and SSL/TLS issues.
- Manage SSL certificate lifecycle — issuance, installation, renewal, and troubleshooting.
- Support client-specific tasks, such as content uploads or email broadcasts.
- Prepare and issue invoices for hosting and renewal services, track payments, and maintain accurate records.
- Generate reports on hosting usage, renewals, and client activities.
Requirements
- Education: OND / HND / B.Sc. in Computer Science, Information Technology, or a related field.
- Experience: Basic to intermediate knowledge of web hosting, system administration, or technical support.
Technical Skills:
- DirectAdmin / cPanel management
- DNS and domain administration
- SSL/TLS management (Let’s Encrypt, ACME automation)
- Email protocols (SMTP, IMAP, POP3) and web server (Apache) configuration
- Basic Linux command-line skills (advantageous).
Soft Skills:
- Excellent communication and problem-solving ability
- Strong organizational and multitasking skills
- Detail-oriented and customer-focused.
Method of Application
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