Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
Job Summary:
- We are seeking a Technical Support Engineer to provide first-line technical assistance to walk-in customers at our shops. The ideal candidate will assist with device setup, troubleshooting, repairs, and technical inquiries, ensuring a seamless customer experience.
Key Responsibilities:
- Serve as the first point of contact, providing technical support to walk-in customers.
- Assist customers with after-sales device setup, installation, and configuration for new subscriptions.
- Create a positive customer experience by offering prompt and effective assistance.
- Guide customers on hardware and software applications as needed.
- Perform diagnostics, troubleshooting, repairs, and upgrades on all Spectranet access devices.
- Coordinate with the Device & Terminals Unit for hardware-related issues and replacement cases.
- Maintain help desk records, document resolutions, and track defective devices at the shop.
- Identify areas for improvement and provide recommendations to the Territory Sales Manager.
Required Skills & Competencies:
- Strong understanding of WiFi, WiMAX, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN technologies.
- Hands-on experience with device and network-level troubleshooting.
- Proficiency in operating systems and software applications.
- Strong analytical and problem-solving skills.
- Customer-focused with excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Preferred Qualifications & Experience:
- HND / Bachelor's / Postgraduate Degree in Electrical, Electronics, Computer Science, Communication, or Information Technology.
- 2 years of experience in a similar technical support/customer-facing role.
- Previous experience in the telecommunications or IT industry is a plus.
Method of Application
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