Indicina offers technology solutions to empower businesses to offer credit to customers faster, more securely and at scale. Indicina is not a lender and does not offer loans to customers.
The Role
- As a Technical Support Engineer, you’ll be the trusted voice of Indicina to our merchants, delivering not just support, but confidence, clarity, and technical excellence. You’ll play a vital role in managing our customer base by resolving product issues, answering technical inquiries, and ensuring that every merchant gets the most out of our solutions.
- This is a high-impact, cross-functional role that works closely with Engineering, Product, and Customer Success to ensure our clients have a seamless experience from end to end.
Key Responsibilities
- Serve as the first point of contact for technical support, delivering fast and friendly solutions
- Troubleshoot and diagnose software issues — escalating when needed and always keeping the customer in the loop
- Proactively identify recurring technical problems and suggest improvements to reduce future issues.
- Collaborate with Product and Engineering teams to relay feedback, escalate bugs, and advocate for merchant needs.
- Document solutions clearly to build an internal knowledge base and help clients resolve issues independently in the future.
Qualifications & Skills
- 2+ years of technical support, preferably in SaaS, FinTech, Payments, or Banking
- Familiarity with a modern tech stack, including:
- Languages/Frameworks: Node.js
- Databases: MySQL
- APIs: REST, GraphQL
- Other Tools: Jira, Git, Slack, Zendesk
- Excellent written and verbal communication skills—you know how to explain complex issues simply.
Method of Application
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