Kuda is a full-service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly, and save more.
Roles & Responsibilities:
As the 1st Line IT Support Engineer, you will be responsible for undertaking a varied range of system, networking and infrastructure activities with oversight from the Head of Technology Operations. The responsibilities include but are not limited to:
- Provide second level support for all application issues.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Collaborate with product and engineering teams to fix bugs.
- Manage team ticket queue and resolve in a timely manner.
- Perform other duties as may be assigned from time to time.
Requirements
- Proven work experience as a Technical Support Engineer or similar role.
- Minimum of 3 years experience supporting software applications.
- BSc degree in Information Technology, Computer Science or relevant field
- Experience in a support or other service-oriented customer facing role.
- In depth Knowledge of SQL databases
Method of Application
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