Technical Support Engineer at MainOne

MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers. Since its launch in 2010, MainOne has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet services to major telecom operators, ISPs, government agencies, large enterprises, and educational institutions in West Africa MainOne’s world class submarine cable system running down the coast of West Africa, state of the art IP NGN network, growing regional and metro terrestrial fiber optic networks, and data center facilities enable broadband services for businesses needing critical connectivity solutions in West Africa. Our network is interconnected and peers with leading operators and internet exchanges worldwide to provide global reach to our customers.

Responsibilities

• The Technical support engineer will be responsible for providing on-site technical support during planning, implementation and operation stages of transmission, IP, Power and OSP team deliverables.
• He will also interface with customer, work with the Back-Office team and generate applicable reports.
• He will also support the Commercial/Technical sales team to foster sales in South-South region through well-articulated network solutions that stemmed from purposeful customers’ follow ups and the understanding use case per customer.

In addition, the Technical Support Engineer will be responsible for the following:

• Carry out routing maintenance on all network devices according to the procedure manual
• Troubleshooting and resolution of 1st and 2nd level network related problems
• Troubleshoot and resolve all Transmission & IP equipment faults
• Respond to and resolve DWDM/OTN, Metro Ethernet, GPON & MW networks issues within the timeframe of severity level agreements
• Review and execute RPRs (re-provision requests) on MW, GPON, Ciena Metro Ethernet & IP platforms with minimal supervision
• Implement new circuits as designed by the network planning team
• Plan, conduct, monitor and inspection of jobs done in all MainOne PoPs (Owned/Third party) to ensure conformity to MainOne standard
• Ensure prompt resolution of facility related issues in all our PoPs.
• Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications
• Deploy and document changes in accordance with problem and change management process
• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects’ objectives within timelines
• Able to interpret, review and implement DWDM, GPON & Metro Ethernet networks designs from the network planning team.
• Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity
• Ensure that MainOne’s DWDM, GPON & metro fiber network documentation is always accurate and up to date
• Supervises daily OSP last mile builds including corrective and preventive operation activities
• Provide up-to-date documentation of Optic Fiber infrastructure in the network including built capacity and utilized capacity
• Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to MainOne customers
• Convey customer feedback including feature requests and product issues to Product Management and Development teams
• Work as a remote hand assist for the IP team during new circuit activation and troubleshooting IP related faults for MainOne existing customers within the region.
• Store and document updates on ALL equipment (in-service/spares) on the network (within MainOne PoP & 3rd Party sites)

Qualifications, Skills & Competencies

• A Bachelor's Degree or Equivalent in Electrical/Electronics and Telecommunication Engineering.
• At least 5 years post NYSC work experience in the configuration, operations, and maintenance of optical fiber, GPON, Metro Ethernet, DWDM/OTN and wireless network equipment.
• A working knowledge of GPON, Metro Ethernet, Microwave transmission and must have undergone a basic training in optical and wireless networks with focus on DWDM/OTN/IP transmission standards/protocols.
• Good understanding of telecommunications/engineering principles, transmission, and access networks, IP networks, metro Ethernet etc.
• In-depth knowledge of IP and IP related Technology and protocols such as BGP, MPLS, and DNS etc.
• Basic knowledge of the Nigerian telecommunication market and/or experience working in a telecommunications environment
• Ability to interpret topography, network design maps and AutoCAD Designs/and or Visio app.
• Structured cabling experience is a must.
• Ability to use E-Analyzer, Spectrum Analyzer and other signal testing tools/instrument and diverse bandwidth test apps.
• Knowledge of a vendor network management system
• Good oral and written communication skills
• Time management skills
• Teamwork abilities
• Ability to work well under pressure
• Solid foundation in electronics theory
• Demonstrated mastery of telecommunication industry standards, dimensioning transmission network element systems, ITU, and ANSI/ETSI etc.

Demands of the Job

• Ability and willingness to work long hours and meet tight deadlines;
• Ability to work under minimal supervision.
• May be required to travel out of station.
• Maybe required to work weekends.

Method of Application