Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
Get mentored for 6 months, work on real life-changing projects and get paid at one of Africa’s most prominent Fintechs.
Join the Moniepoint Women in Tech Internship Programme by applying below.
What you’ll get to do
- Provide tier two application support to production systems and identify any issue in production.
- Take ownership of customer issues reported and seeing problems through to resolution.
- Collaborate with product and engineering teams to fix bugs.
- Monitor performance metrics for various production systems, identify root cause for all technical issues and work with the engineering team to resolve them.
- Manage team ticket queue and resolve in a timely manner.
- Develop and maintain accurate technical, software operations and support related documentation.
- Work with software vendors to have application issues fixed, both short term and long term (root cause).
- Act as a technical resource during other projects as required.
To succeed in this role, we think you should have
- Minimum of 1 year experience supporting software applications.
- BSc degree in Information Technology, Computer Science or relevant field
- Experience in a support or other service-oriented customer facing role.
- Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.
- Basic Understanding of OOP concepts and other programming concepts.
- In depth knowledge of SQL databases particularly MYSQL.
- Familiarity with basic network concepts and tools.
- Experience troubleshooting using stack traces and log file.
- Familiarity with Git and continuous integration, delivery, and deployment principles
Method of Application
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