At ActivEdge we are in full grasp of value creation. We strive to not just improve upon your prodcutivity, but ensure the impact of our solutions and services generate quantifiable improvements that drive your business values.
- We’re hiring a Technical Support and Implementation Manager to lead support and implementation efforts. The ideal candidate will have strong technical skills, leadership experience, and the ability to manage cross-functional teams to deliver projects on time and within budget.
Key Responsibilities:
- Lead end-to-end software/system implementation
- Liaise with clients for successful deployments
- Coordinate Sales, Development & Customer Success teams
- Maintain project documentation and reports
- Conduct regular client and internal check-ins
- Improve support tools, train team, monitor performance
- Represent support team in company-wide initiatives
Requirements:
- 5–6 years in tech support, implementation & enterprise apps
- Strong customer service, multitasking & problem-solving skills
- SQL/database admin & intermediate C#/Java/Python skills
- Familiar with support systems, project tools & CRM
- Knowledge of cloud, networking, cybersecurity
Education & Certifications:
- BSc in Computing, Engineering or related fields
- PMP, PRINCE2, or ITIL certifications preferred
Tech Skills:
- PL/SQL, DevOps, C#, Java, Python
- Docker & Kubernetes familiarity
Method of Application
Signup to view application details.
Signup Now
.png)
