Odixcity Consulting is Nigeria's leading foreign outsourcing firm, specializing in human resources and procurement. We believe in delivering business solutions to groups, entrepreneurs, and SMEs.
Responsibilities
- Install and support IT hardware, operating systems, and business-critical software to ensure optimal system performance.
- Respond to customer inquiries and assist in troubleshooting and resolving challenges.
- Actively update, maintain and monitor all aspects of computer networks.
- Resolve technical issues related to network interruptions.
- Making recommendations to clients and management as needed.
- Assisting Server Engineers by taking care of basic tasks like creating user-profiles and monitoring updates and backups.
- Sending technical documents to customers who have lost or misplaced them
- Completing job cards and other relevant paperwork.
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
Requirements
- A Bachelor's Degree in Computer Science or related technology field.
- 3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services.
- Excellent teamwork, as IT systems involve many different professionals with different skill sets and levels of expertise.
- Good problem-solving skills and the ability to come up with creative solutions.
- Excellent listening skills to establish the issues that users are facing.
- The ability to multitask, as they may be working on multiple problems simultaneously.
- The ability to work well under pressure and remain calm when things go wrong.
Salary
N400,000 / month (non-negotiable).
Method of Application
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