Risk Control Services is a leading Nigerian company providing multinational and local companies with customized security solutions and consulting services. The range of consulting offerings which we provide enables businesses to meet specific security requirements using our custom built security solutions backed by stringent quality guarantees. Risk Control enjoys the trust of fortune 100 and 500 companies as well as local banks and large corporations and our services such as Background Checks, Security Risk Assessment, Accredited Security Training, Security Consulting, Anti-Counterfeiting, Forensic Solutions are trusted by these organizations in Nigeria. Our principal is an internationally trained security expert who gained a wealth of experience through Nigeria's State Security Service.
About the job
- We are seeking a skilled and customer-focused Technical Support Specialist to join our Information Technology team
- . The successful candidate will be responsible for providing technical assistance and support to end-users, resolving hardware and software issues, and ensuring the smooth operation of our IT systems.
- The Technical Support Specialist will play a crucial role in maintaining high levels of customer satisfaction through effective communication and problem resolution.
Key Responsibilities:
- Provide technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware and software issues promptly and efficiently.
- Install, configure, and troubleshoot computer systems, hardware, and software applications.
- Collaborate with other IT professionals to ensure seamless integration of systems and applications.
- Document and maintain records of technical issues and solutions for future reference.
- Train end-users on the proper use of hardware and software applications.
- Perform system upgrades and maintenance tasks as needed.
- Stay updated on the latest technology trends and provide recommendations for improvements.
- Ensure compliance with company policies and security standards.
- Participate in on-call rotations to provide after-hours support as required.
Person Specification:
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
- Proven experience as a Technical Support Specialist or similar role.
- Strong knowledge of computer hardware, software, and networking.
- Experience in troubleshooting and resolving technical issues.
- Excellent customer service and communication skills.
- Ability to prioritize and manage multiple tasks effectively.
- Strong problem-solving and analytical skills.
- Familiarity with help desk software and remote support tools.
- Knowledge of operating systems (Windows, macOS) and productivity software.
Personal Attributes:
- Customer-focused with a positive attitude.
- Adaptability and willingness to learn new technologies.
- Team player with good collaboration skills.
- Strong sense of responsibility and ownership.
Method of Application
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