At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe there is no one size fits all approach. This way, you keep your eyes on the prize and thrive.
Job Summary
As our Technical support specialist, you will provide technical assistance and support to our customers, ensuring their smooth and efficient use of our products or services.
Responsibilities
- Provide technical support to customers regarding our products or services and respond promptly to customer inquiries, troubleshoot issues, and resolve problems.
- Diagnose and escalate technical issues to ensure timely resolution and guide customers through troubleshooting processes and solutions.
- Collaborate with other teams to identify and resolve product bugs or issues and document customer interactions and technical solutions in our Zoho products.
- Set up, implementation and configuration of Zoho Products and integration of other platforms into the Zoho Apps
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- 1-2 years proven experience in a technical support role, preferably in a software or technology company.
- Strong knowledge of computer systems, and software applications.
- Familiarity with Zoho Products
Salary
Method of Application
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