TERAWORK.COM is a virtual meeting point for getting work done. TERAWORK is a bridge between service providers and the individuals and businesses that need their talents and skills. Via TERAWORK, customers are provided with a wide pool of skills and services to draw from in getting their projects done, while talents have a platform to reach more customers, earn income and grow their businesses. With an office in Lekki, Lagos Nigeria, TERAWORK connects customers with talented Freelancers, Service Providers or Sellers from all parts of the world, using a safe and secure system that guarantees fulfillment, security, and value for money.
Job Summary:
- The role is to focus on ensuring the stability and the seamless functionality of our payment channels.
- The role involves providing technical assistance to internal teams, troubleshooting and collaborating with cross-functional teams to enhance operational efficiency.
Job Responsibilities:
- Good knowledge of Card Management systems and switches
- Supports card implementation for banks.
- Good knowledge of HSM.
- Supports any card related issues with Financial Institutions.
- Good knowledge of MasterCard, VISA and Verve operations.
- Manages and run end of day activities on AfriGo Card, MasterCard, VISA and Verve for transactions processing.
- Responsible for the operation of payment systems by monitoring and supporting of the payment systems and services.
- Analyse and interpret application logs and resolve identified issues.
- Provide technical support in identifying, investigating and resolving transaction-related issues.
- Proactive monitoring of processes and transactions leading to the identification of potential glitches
- Support UAT of all applications to be deployed.
- Setup Institutions, merchants, billers on appropriate platforms
- Review merchant’s onboarding form and contract before they are setup.
- Ensure that the right MCC is assigned to each merchant and make updates where necessary.
- Provide technical support to clients during integration on company payments channels/platforms.
Required Qualifications:
- Minimum of a bachelor’s degree in computer science or any related field, or equivalent experience.
- Certifications in relevant technologies (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
- At least three (3) years of related experience is required.
- Proven experience in a technical support role, preferably in a FinTech or financial services environment.
- Familiarity with FinTech platforms and technologies. Deep understanding of IT security solutions and market dynamics.
- Strong understanding of payment systems, financial regulations, and security protocols
- Understanding of Unix commands and Project Management
Method of Application
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