Tech4dev is a social enterprise that creates decent work using technology for sustainable development. We bridge the gap of unskilled labour and prepare people for the future of work.
Responsibilities
- Maintain procedures and reports that provide technical support to, the entire organization
- Troubleshoot and resolve all technical issues
- Analyze records and logs to spot underlying trends and potential issues
- Research and support the implementation of new technology solutions or applications that aid productivity within the organization
- Pursue training and professional development opportunities, strive to continuously build knowledge and skills, stay on top of new trends in software technologies related to cloud-based deployments and share expertise with the team
- Prepare and update the documentation to detail existing and new technology systems/processes
- Get exposure to the technologies, tools, and processes used by Tech4Dev. Provide colleagues, beneficiaries, and partners with steps to help them resolve their technical problems
- Collaborate with other departments to expand the organization’s technical knowledge and improve tools and practices
- Establish accounts for new users and assist with password or login problems
- Test, evaluate, and make decisions about new technology for Tech4Dev
- Participate in business-wide meetings to provide insight into technical requirements
Skills & Competencies
- Bachelors’ degree in Engineering, Computer Science, or any other Technology-related field.
- Minimum of 3 -5 years’ experience in an IT support or Technology Support role
- Proficiency in WordPress Development is a plus
- Appreciation of Product design and graphics is a plus
- Ability to work independently as well as collaboratively in a team environment • Strong analytical skills
- Critical thinking and problem-solving skills
- Excellent time-management skills
- Excellent interpersonal, presentation and communication skills
- Ability to understand business requirements and translate them into technical requirements
Method of Application
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