DexNova is a Professional Services firm operating in the knowledge industry and dedicated to building excellent delivery capability in organisations across Africa through Professional Training and Certifications. We are Certified Education Provider…
Responsibilities
Sales and Business Development:
- Identify and pursue new business opportunities in the telecommunications sector.
- Build and maintain relationships with potential and existing clients.
- Achieve and exceed sales targets through effective negotiation and presentation skills.
Technical Support:
- Provide on-site technical support for telecommunications products and services.
- Troubleshoot and resolve customer issues promptly and efficiently.
- Conduct product demonstrations and training sessions for clients.
Customer Relationship Management:
- Act as a primary point of contact between the company and clients.
- Ensure customer satisfaction through regular follow-ups and proactive communication.
- Collaborate with internal teams to address customer needs and feedback.
Market Research:
- Stay informed about industry trends, competitors, and market conditions.
- Provide feedback to the product development team based on customer interactions.
Documentation:
- Maintain accurate and up-to-date records of sales activities and customer interactions.
- Prepare reports on sales performance, customer feedback, and market trends.
Academic Qualification
- Bachelor’s degree in Engineering or its equivalent in any discipline.
- A Master’s degree is an added advantage
- Five years of experience in Telecommunications Engineering role.
- Experience working within the oil and gas sector will be an important advantage.
- Prior work experience showing increasing levels of responsibility with a focus on operations in a fast-paced and entrepreneurial environment
Skills and Competencies
- Proficiency in Microsoft Office 365 suite (Word, Excel, Outlook)
- Strong communication, interpersonal, customer service, and sales skills.
- The ability to relate technical information to non-technical customers.
- Excellent technical and problem-solving skills.
- Excellent communication skills, both written and verbal.
- Strong critical thinking and negotiation skills.
- Strong planning and organizational skills.
- Ability to work independently.
- Good knowledge of Project Management skills.
Method of Application
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