Rec Room Wellness is a social enterprise dedicated to addressing the global mental health crisis by creating safe and brave spaces for relaxation, education, and fun. At our events, you will learn important topics to boost your awareness of your mental health, put words to feelings, and build resilience against the adversities of life. You also practice self-care activities, learn new hobbies, and create connections with like-minded community members.
Objective:
- To ensure smooth delivery of all virtual programs, webinars, and online sessions while maintaining the functionality and basic upkeep of Rec Room Wellness’ website.
Core Responsibilities
- Provide technical support during live webinars, virtual wellness sessions, and online workshops.
- Troubleshoot and resolve issues with video/audio, presentation sharing, and platform functionality.
- Assist with the setup, testing, and management of webinar platforms.
- Perform basic website maintenance, including updating content, uploading materials, and monitoring functionality.
- Monitor online sessions to ensure a smooth participant experience and address issues promptly.
- Collaborate with facilitators and program managers to implement technical requirements for sessions.
- Maintain a knowledge base of recurring issues and solutions to improve efficiency.
- Workflow
Pre-Session Setup:
- Test software, hardware, and internet connectivity.
- Prepare backups for presentations and other digital materials.
Live Session Support:
- Monitor participant access and engagement.
- Troubleshoot technical issues in real-time.
- Assist facilitators with screen sharing, polls, or breakout rooms.
Post-Session Tasks:
- Collect session recordings (where applicable) and ensure proper storage.
- Identify recurring technical issues and propose improvements.
- Perform website updates as needed.
Tools & Platforms
- Webinar platforms (Google Meet)
- Website CMS (WordPress)
- Audio/Video equipment (microphones, cameras)
- Collaboration and ticketing tools
Method of Application
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