Analyst - Service Assurance Lifestyle and VAS at MTN Nigeria

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.

Description

• Review and update consistent, efficient, relevant, and standard policies, processes, and procedures for Digital Services
• Implement and ensure company-wide compliance with all Digital Services’ policies, procedures, and processes
• Follow-up on agreed mitigation actions and plans resulting from the company-wide risk-based compliance program to ensure all non-compliance issues are closed 
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a compliance perspective
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions
• Ensure Digital Services’ adherence to and compliance with all external and internal directives, laws, obligations, regulations, requirements, and rules, including but not limited to data archiving, disposal, protection, retention, and recovery, Digital Services’ Code of Conduct, Digital Services’ contract conditions and terms, Digital Services’ policies, procedures, and processes, government agency directives and regulations, Treating Customers Fairly, Partner/Vendor Service Level Agreements, and various product/service business rules
• Collaborate with product analysts, managers, and owners to ensure compliance, promptly address requests and minimize risk to the business
• Collaborate with cross-functional units to archive, collate, and document various product/service business rules, presentations, and reports
• Coordinate day-to-day digital services’ performance checks and quality tests for Digital Services
• In conjunction with other business functions, analyze current trends to identify new directives, issues, legislation, policies, regulations, and risks associated with digital services, communicate the possible financial or reputational impact of regulatory/statutory developments and trends, and highlight potential revenue generation/cost-saving opportunities
• Using business data, identify new opportunities such as features, growth areas, markets, and trends

Education:

• A first degree in any related discipline 
• Fluent in English

Experience:

3 - 7 years’ experience including:

• Minimum of three (3) years in a small- or medium-sized organization
• Experience in compliance and governance frameworks, compliance monitoring, developing/documenting business rules, primary or secondary research, risk assessment, telco-based product development, and working with policies, procedures, and processes
• Experience in Information Technology, OTT, or telecommunications will be an advantage
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team
• Understanding of the Nigerian telecommunications industry and regulatory framework and critical thinking will also be an advantage
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word)

Method of Application