Talenture is the parent company for a select number of multi brand HR solution providers. The services offered by our brands fall into the broad categories of temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. Talenture is responsible for the mid as well as back office and infrastructure support to the group of brands. Our brands are focused on candidates with specialist expertise as well as clients who require that expertise and prefer to deal with specialist HR solution providers.
Duties & Responsibilities
- Real time monitoring of applications leveraging on Manage Engine/Solar wind
- Monitor and ensure timely resolution of all cases
- Contribution to formulation of IT Policy and Strategic Plan in area of In-House Application Support.
- Document processes and procedures within the unit.
- Setup and maintain documentation and standard operating procedures.
- Proactively ensure 99.9% uptime for all in-house application in the Bank.
- Ensure systems (test/production/demo site) availability, reachability & usability
- Review of in-house application for optimal performance.
- Ensure daily check of all production platform
Requirements
JOB REQUIREMENTS
- 3 -4 Years’ experience with at least 3years experience in managerial role
- Should have relevant past experience of managing and supporting applications, the rules of application management and support. Practical understanding of ITIL is required.
Knowledge
- Working knowledge of service desk function and interfaces to Service Support and Service Delivery Processes
- Working knowledge of progression from Incident, to Problem Management
- Excellent oral and written communication skills
- Excellent interpersonal skills for interaction with IT
- Departments, customers and third party support
Method of Application
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