Olam Agri is a market-leading, differentiated food, feed, and fiber agri-business with a global origination footprint, processing capabilities, and deep understanding of market needs built over 33 years. With a strong presence in high-growth emerging markets and products across grains & oilseeds, animal feed & protein, rice, edible oils, specialty grains & seeds, cotton, wood products, rubber and commodity financial services.
Job Summary
As an IT Application Support Specialist - SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting our business operations across Nigeria. Your responsibilities will include:
- Provide Level 2/3 SAP Application Support:
- Troubleshoot and resolve complex SAP issues
- Provide timely and effective solutions to user queries and incidents
- Perform root cause analysis and implement preventive measures
- Manage SAP Incidents and Service Requests:
- Prioritize and manage incidents and service requests
- Adhere to defined SLAs and KPIs
- Escalate issues to relevant teams as needed
Job Description
- Proficient in SAP Modules – PP, QM and MM
- Good understanding of SAP Master data requirements
- Prior experience in managing SAP service requests -L1 Tickets
- Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash
- Have worked in some key projects – SAP, other applications
- Good individual contributor and team player
Profile Description
- Understand the SAP solutions
- Understand the business processes on identified products
- Provide training to core team, operational and support consultants
- Understand new requirements from businesses, discuss with the central IT team on possible solutions and deliver the same under defined timelines
- Prioritize initiatives every year in consultant with business and work with relevant stakeholders and delivery team to have them successfully implemented within defined timelines
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum of 3-5 years of experience in SAP application support, preferably in a manufacturing or trading environment
- Proficient in SAP Modules – PP, QM and MM
- Good understanding of SAP Master data requirements
- Prior experience in managing SAP service requests -L1 Tickets
- Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash
- Have worked in some key projects – SAP, other applications
- Good individual contributor and team player
Method of Application
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