Akintola Williams Deloitte is the Deloitte Touche Tohmatsu Limited (DTTL) member firm in Nigeria and the oldest indigenous professional services firm in Nigeria. The firm was established in 1952 by Mr. Akintola Williams, FCA, CFR, CBE, the doyen of the accountancy profession in Nigeria. Our approach to corporate responsibility is shaped by the recognition that, because we are a professional services organization, our impact on society comes in large part from the way they serve clients
Job Description
On behalf of our Client in the Healthcare Services Sector, we are seeking a detail-oriented and analytical Applications Support (Clinical/ERP Systems) to join the team. In this role, you will be responsible for providing technical support for our clinical and ERP systems, ensuring smooth operations and optimal performance.
- Provide first-level and second-level support for clinical and ERP applications
- Troubleshoot and resolve complex technical issues in a timely manner
- Analyze system performance and implement improvements to enhance efficiency
- Collaborate with cross-functional teams to address user needs and system requirements
- Develop and maintain technical documentation for supported applications
- Conduct regular system maintenance and updates to ensure optimal performance
- Train end-users on system functionalities and best practices
- Monitor system logs and alerts to proactively identify and address potential issues
- Participate in project implementations and system upgrades as needed
- Stay current with emerging technologies and industry trends in healthcare IT and ERP systems
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 2 years of experience in applications support, preferably in healthcare or ERP systems
- Strong knowledge of clinical systems and ERP applications
- Excellent troubleshooting and problem-solving skills
- Proficiency in SQL and database management
- Experience with technical documentation and knowledge base management
- Strong customer service skills and ability to communicate technical concepts to non-technical users
- Familiarity with healthcare IT systems and ERP systems (e.g., SAP, Oracle)
- Understanding of clinical workflows and healthcare processes
- Relevant certifications in ERP systems or healthcare IT systems preferred
- Ability to work efficiently in a fast-paced environment and manage multiple priorities
- Strong analytical and organizational skills
- Excellent verbal and written communication skills
Method of Application
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