The African Export Import Bank (the "Bank”) was established in Abuja, Nigeria in October, 1993 by African Governments, African private and institutional investors as well as non-African financial institutions and private investors for the purpose of financing, promoting and expanding intra-African and extra-African trade. The Bank was established under the twin constitutive instruments of an Agreement signed by member States and multilateral organizations, and which confers on the Bank the status of an international multilateral organization; as well as a Charter, governing its corporate structure and operations, signed by all Shareholders. The authorized share capital of the Bank is Five Billion United States Dollars (US$5 billion). The Bank, headquartered in Cairo, the capital of the Arab Republic of Egypt, commenced operations on 30 September, 1994, following the signature of a Headquarters Agreement with the host Government in August, 1994. It has branch offices in Harare, Abuja, Abidjan and Nairobi.
Job Summary
- The Assistant Manager, Real Estate and Administration (Management Information Systems – MIS) is responsible for overseeing the development, implementation, and maintenance of Management Information Systems (MIS) within the Real Estate and Administration department.
- The role ensures efficient data management, seamless IT operations, system upgrades, troubleshooting, and user support, while ensuring compliance with international best practices, QHSE standards, and Bank policies.
- The incumbent will work closely with the IT department to maintain system integrity, analyze data for informed decision-making, and continuously improve MIS infrastructure and reporting mechanisms.
Database & Network Connectivity:
- Collaborate with the IT department to develop a Bank-wide centralized Management Information System (MIS) that provides timely and accurate information to support decision-making.
- Set up and manage an IT Help Desk ticketing system, ensuring all tickets are successfully resolved in a timely and professional manner.
- Monitor and oversee the implementation and maintenance of all systems, ensuring service providers meet operational requirements for upgrades, testing, and version control of database systems.
- Conduct comprehensive evaluations and provide recommendations to the COO, ensuring all MIS functionalities align with service level agreements (SLAs), operational compliance requirements, and industry standards.
Data Analysis & Helpdesk Management:
- Extract, collect, and analyze performance-related data from various sources, ensuring alignment with pre-agreed KPIs to produce accessible, meaningful, and actionable reports.
- Utilize statistical techniques to interpret data trends, identify inefficiencies, and support decision-making processes for the Real Estate and Administration Department.
- Serve as the primary information resource for Bank staff regarding performance measurements and MIS functionalities.
- Document all MIS-related processes and conduct training sessions for new staff, ensuring efficient utilization of Bank systems.
- Perform troubleshooting on system-related issues, ensuring that all problems are resolved in a timely and professional manner while adhering to pre-designed procedures and Bank standards.
- Submit periodic progress reports to the COO, summarizing MIS performance, challenges, and recommendations for enhancements or upgrades.
- Enforce communication protocols to align all IT-related messaging with organizational policies and goals.
- Review and validate feedback from stakeholders to continuously enhance MIS service delivery and user experience.
- Encourage innovation within the team, staying up to date with industry trends and best practices to improve MIS infrastructure and operations.
Team Management & Leadership:
- Define and communicate key responsibilities and best practices to ensure efficient MIS operations and timely delivery of reports.
- Evaluate, train, and direct team members, ensuring regular performance assessments to achieve departmental KPIs.
- Establish clear workflows and operational guidelines to streamline system management, troubleshooting, and reporting.
- Ensure that strategies and processes are in place to support the department’s objectives and pre-agreed service level agreements.
- Foster collaboration and teamwork, encouraging continuous learning and innovation among team members.
- Promote trust and accountability by setting clear expectations, creating a space for contributions, inspiring team members, accepting mistakes as learning opportunities, and focusing on continuous improvement.
Other Responsibilities:
- Perform other duties as required by management or the evolving needs of the role.
Requirements
Qualifications:
- Education: Master’s degree in Computer Science or any related field.
- Certifications:
- PMP certification is preferred.
- Specialized training in database management, IT systems, or related areas is an added advantage.
Knowledge & Experience:
- Experience Required: Total Years of Experience: 6–10 years.
- Technical Skills:
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
- Strong SQL skills.
- Expertise in data analysis and database management.
- Hands-on experience in installing, configuring, documenting, testing, training, and implementing new applications and systems.
- Solid knowledge of computer hardware and software, including applications and programming.
Method of Application
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