NewGlobe supports visionary governments to transform public education systems, the cornerstone of a prosperous, equitable, and peaceful society. With a comprehensive system transformation platform and data-driven educational services,
What You Will Do
- Provide first line technical support to school staff, assisting them to diagnose and resolve hardware and software problems remotely and in person
- Visit operational sites to assist school staff by deploying academy technology, including both new installations and redeployment of existing equipment
- Provide technical support for teaching accessories including smartphones, teacher tablets, power banks, and any other assets that may be made available
- Ensure the efficiency and reliability of Internet service and computer environment in the support office
- Install and configure operating systems and software to agreed standards under the direction of the IT Manager
- Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations, and carrying out routine procedures
- Maintain a high degree of customer service support for all support queries and adhere to all service management principles and policies
- Maintain a record of any software or hardware problems detected, escalate when appropriate
- Use data provided by reports to detect and even anticipate problems in the field so as to drive resolution before the issue is even reported
- Fix teaching technology hardware issues like broken charging ports, depleted batteries, screens etc.
What You Should Have
- Minimum two years of work experience in the ICT environment
- Ability to use tools like soldering irons to fix hardware issues
- Experience in troubleshooting hardware and performing tasks like changing batteries, screens, motherboards, and other working equipment in order to fix broken devices like tablets and smartphones
- Working technical knowledge of current protocols, operating systems and standards
- Excellent technical knowledge of PC hardware
- Software and hardware troubleshooting
- Basic experience with routers, switches, and firewalls
- Experience with Microsoft suite applications and exposure to basic troubleshooting
- Understanding of TCP/IP and Local Area Networks
- Excellent writing and oral communication skills
- Good research skills, including the ability to identify and propose solutions to issues/crisis
- Knowledge of Android operating system and smartphones
- Bachelor degree in IT, or related Information Technology field of study
- Vendor neutral industry certification such as: Cisco CCNA, CompTIA Network+, A+, or MCTIP certification.
Method of Application
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