At Virtual Tribe Africa, we believe in the spirit, strength, enterprise, and dignity of Africa. Virtual Tribe Africa is an online platform that provides on-demand talent and solutions that will help businesses in areas of non-core expertise such as customer service, research, and several other back-office operations. In order to do this, we have created an organization that is designed to foster the greatness that comes with solving problems. A place where a distributed team of highly talented and under-employed individuals, with skills and experience that cut across several micro-services, are empowered to put their best work into the hands of millions of people, potentially.
Job Description
- The Service Manager is responsible for overseeing the end-to-end operations of our service department, ensuring high-quality service delivery, customer satisfaction, and effective management of the service team. This role involves coordinating with various departments, managing customer relations, and upholding service standards.
- Leadership and Team Management: Lead, manage, and develop the service team to ensure efficient service operations.
Conduct regular team meetings and training sessions.
Service Operations:
- Oversee the daily operations of the service department.
- Ensure compliance with company policies, industry standards, and legal regulations.
Customer Relations:
- Handle customer inquiries and resolve any issues or complaints. Maintain high levels of customer satisfaction and build long-term relationships.
Quality Control:
- Monitor and ensure the quality of service provided.
- Implement continuous improvement strategies for service procedures.
Financial Management:
- Manage the department’s budget, control expenses, and analyze financial performance. Oversee invoicing, billing, and warranty claims.
Inventory and Equipment Management:
- Ensure proper inventory levels and manage equipment maintenance and procurement.
- Reporting and Documentation: Prepare regular reports on service operations and team performance. Maintain accurate records and documentation for service activities.
Qualifications
- Educational Background: Bachelor's Degree in Business Administration, Engineering, or a related field.
- Experience: [Specify years] of experience in service management, preferably in the automotive industry.
Skills:
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
- Proficiency in service management software and tools.
- Ability to work under pressure and manage multiple tasks.
- Knowledge of automotive systems, services, and industry trends.
Salary / Offer
- Salary: $2500 - 3,500 annually.
- Competitive base salary
- A pivotal role in a company at the intersection of technology and Automotive systems.
- A dynamic, innovative, and tech-forward work culture.
- Hybrid
Method of Application
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