Estuary Business Solutions (EBS) is a leading IT and Business Services Consultancy located in Lagos, Nigeria. EBS enables business transformation for our clients through the innovative use of technology. Strategic planning and business management. We work closely with our clients to realize their potential - enabling change that increases their efficiency, accelerates growth and manages risk. EBS works with a host of clients in both the private and public sectors.
Summary
- We are seeking an experienced Brand Operations Manager with at least 3 years of proven expertise in the Quick Service Restaurant (QSR) industry.
- The ideal candidate will be responsible for ensuring smooth daily operations, maintaining high standards of customer service, managing staff, and driving sales growth in a fast-paced environment.
Key Responsibilities
Production Operations:
- Manage daily front and back-of-house operations, including staff supervision, shift organization, and performance evaluation.
- Handon experience in kitchen management
- Knowledge of recipe documentation and standardization
- Overseas the entire business operations, ensuring a lean operation is maintained
- Products research and development.
Menu Development:
- Contribute to menu development by proposing new dishes and pastry items, considering seasonal ingredients and culinary trends.
- Collaborate with the culinary team to ensure a balanced and innovative menu.
Customer Service:
- Manage customers satisfaction, through right product delivery, on-time delivery, in right quantity, to right location, with competitive and cost saving delivery
- Liaise with other sales team member on customer orders interfacing between client & company
- Maintain an excellent customer service and professional relationship between the organization, existing and potential customers.
Sales and Revenue:
- Potentially handling online orders and deliveries through an e-commerce platform.
- Implement strategies to increase sales and revenue for the restaurant.
- Create and implement the strategy for increase sales, including cross-sell and Up-sell of all products and services, in house and online to current and potential customers.
Catering & Event Management:
- Coordinate end-to-end planning and execution of catering events (small to large scale)
- Supervise catering teams on- and off-site to ensure professional service delivery
- Serve as the main point of contact at events, ensuring smooth setup, service, and breakdown
- Prepare event checklists, staff rosters, logistics timelines, and ensure all materials are transported and ready for each event
- Maintain communication with clients pre- and post-event to confirm expectations and gather feedback
E-commerce Integration:
- Potentially manage online orders, delivery logistics, and related operations through an e-commerce platform.
- Adequate planning and co-ordination of team members to ensure and that all orders are completed in a timely manner to meet our “customer waiting time standards”.
Staff Management:
- Train, motivate, and manage production staff, ensuring they are knowledgeable and efficient.
Inventory and Cost Control:
- Monitor inventory levels, manage costs, and potentially handle procurement of supplies.
Quality Control:
- Maintain high standards of food quality, hygiene, and overall restaurant presentation.
Reporting:
- Basic accounting skills and indept knowledge of FIFO process
- Prepare, generate regular daily, weekly and monthly reports on sales, inventory, income statement and other key performance indicators.
- And other tasks as assigned by the management
Qualifications / Experiences
- BSc Degree preferably in Hotel & Catering Mgt, Food & Nutrition, Business Administration Accounting, Marketing, or a related field.
- At least 3 years of experience in e-commerce & culinary, sales, operations, or a related field.
- Proficiency in using e-commerce platforms, inventory management systems, and digital marketing tools.
- Knowledge of food safety standards and health regulations
- Experience in creating and implementing sales strategies, A strong drive to achieve sales targets and business goals.
- Understanding of order fulfillment processes, customer service and problem-solving
- Experience working with third-party logistics (3PL) providers to ensure cost-effective and efficient delivery.
- Innovative mindset to generate new business ideas and strategies
- Proficiency in preparing and communicating sales reports (daily, weekly, monthly) to management.
- Ability to deliver tasks with minimal supervision, openness to learning and ability to lead by example.
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to multitask and work under pressure in a fast-paced setting
- Attention to detail to ensure accuracy and quality in all aspects of the business.
Method of Application
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