LUMENAVE International Limited is a system integration company providing Information and Communication Technology (ICT) services, solutions, training, and support to small, medium and large organizations. LUMENAVE International Limited is recognized for its consistent and remarkable service quality, customer service excellence, unmatched professionalism, and unparalleled competence
Job Summary
We are looking for an Account Manager - Business Development to create long-term, trusting relationships with our customers. A person who oversees a portfolio of assigned customers actively seeks new sales opportunities and develops new business from existing clients.
Responsibilities:
- Prospecting, appointment setting, executing sales presentations in a face-to-face format, and closing sales.
- Serve as the lead point of contact for all customer account management matters in Kenya.
- Conduct face-to-face or virtual sales appointments throughout Kenya.
- Accountable for certain levels of activity and production (calls, appointments, pipeline KPIs, and revenue).
- Self-leadership solid skills and will be able to hold themselves accountable (daily sales management, training, etc.)
- Consistently maintain a strong sales pipeline and display the capability to manage a sales funnel effectively.
- Must possess both the personal and professional communication skills to conduct face-to-face presentations
- Operating as the lead point of contact for any and all matters specific to your accounts.
- Building and maintaining strong, long-lasting customer relationships
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of Weekly/monthly/quarterly initiatives to stakeholders.
Requirements:
- Minimum academic qualification of a Bachelor’s degree (First class/Second Upper) in any discipline.
- 4 years of working experience in an IT sales environment, is required.
- They have proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role in Information Technology.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
- Experienced knowledge of CRM software (e.g. Bitrix24, Zoho CRM, or HubSpot) and MS Office (particularly MS Excel).
- Experience delivering client-focused solutions to customer needs.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills
- High-energy level, self-motivation
- Willingness to engage in a high volume of telemarketing and outside sales efforts.
- Strong organizational and time management skills with the ability to prioritize and manage multiple tasks in a high-energy environment
- Ability to prioritize and manage diverse and multiple projects with a high degree of accuracy
- Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities
- Ability to maintain confidential or proprietary information.
- Strong interpersonal skills and the ability to develop solid working relationships at all levels across the organization [and externally]
- Excellent attention to detail and an ability to produce high-quality, accurate work within designated deadlines.
Method of Application
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