Parkway is a leading financial technology provider creating modern banking experiences, proudly developed by Africans and delivered through Africa’s leading banks to businesses and individuals across the continent. Parkway provides simple, intuitive, end-to-end corporate, retail and transaction banking solutions. Our core platform and service offering for government agencies, large corporates and small / medium enterprises (SME) enables our partner banks expand market share and build stronger relationships with businesses across the continent. Our youth banking and bottom of the pyramid (BOP) banking offerings take consumer engagement to a whole new level creating compelling opportunities for customer acquisition, retention and dominance in the African retail banking space. Incorporated in Lagos - Nigeria, April 2004, we currently serve over 3,000 government agencies, large corporates & SMEs in conjunction with leading banks across 30 African countries, use our solutions in multiple sectors of the economy (education, health, oil & gas, manufacturing, hospitality, aviation, etc). Parkway is the first IT Company in Nigeria to attain the ISO9001:2008 quality management system certification placing the company amongst an elite list of professionally run organizations world-wide. We are licensed by the Central Bank of Nigeria as payment service provider and mobile money operator.
- The ideal candidate will manage and resolve chargeback disputes, analyze transaction data, and ensure compliance with relevant regulations.
Responsibilities
- Effectively resolve all claims in an accurate and timely manner.
- Attends to customer and merchant disputes and ensuring prompt resolution.
- Provides resolution on all disputes arising from cards and mobile payment platforms.
- Process local and international chargeback on behalf of banks as their acquirer or issuer processor * transactions, in line with card scheme rules.
- Process partner banks chargeback as a co-acquirer.
- Respond to re-opened claim request by the issuer, after proper investigation.
- Maintain strict adherence to domestic and international chargeback rules and regulations and ensu with policy and service standards.
- Effectively resolve all claims in an accurate and timely manner.
- Attends to customer and merchant disputes and ensuring prompt resolution.
Requirements
- Bachelor's degree in Computer science or related field
- Minimum of 2-3 years experience working as a Chargeback Officer
- Experience in chargeback management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Detail-oriented with the ability to manage multiple tasks.
Method of Application
Signup to view application details.
Signup Now
