WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa�s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.
Job Objective
- Proactively manage assigned network to meet quality and performance levels, resolve incidents and problems and manage planned engineering work.
Key Duties & Responsibilities
- Proactive management of the assigned subsea, core and edge network, resolve incidents and problems, improve performance objectives, manage security and environmental systems.
- Ensure alarms are actively managed and levels kept to a minimum.
- Planned engineering works, technical planning and management through change management.
- B/OSS & NMS systems & tools, implementation, usage, training & development.
- Network release, accept new and changed networks from Engineering through Projects.
- Problem resolution, direct and control resources, technical, vendor and management escalation.
- Mentorship & training of Operations team on technical competency.
- Adhere to, lead compliance with and assist in developing company policies and procedures.
- Assist other departments and lead, and report on projects as requested by the Project Office.
- Innovate, report on and continually improve on operational KPIs.
- Manage and build strong partnerships with the Network Operations Centre, ensuring client satisfaction through high-availability network targets.
- Use B/OSS tools effectively to record information accurately and concisely in a timely manner.
- Cover for the Network Operations Centre and provide NOC Disaster Recovery capability.
Minimum Qualifications
- Bachelor’s Degree or equivalent work experience in a related field.
Experience & Skills:
- Requires a minimum of 1 year’s experience in the telecom industry, including experience in NOC / NMC.
- Knowledge of various platforms, including Subsea, DWDM, OTN, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
- Effective written and verbal communication skills evidenced by work history and accomplishments.
- Expert knowledge of at least one trouble ticket system, NetSuite desirable.
- Excellent communications and soft skills, including the ability to listen to and summarise and concisely share key information with clients.
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment.
Attributes:
- Client-focused, relationship builder.
- Integrity, honest with high ethical standards.
- Boundless, passionate, and flexible.
- Personnel excellence, accuracy, and attention to detail.
- Collaborative, achieve results through teamwork and partnerships.
- Strong analytical skills and able to collate and interpret data from various sources.
- Excellent English language communicator with a natural aptitude for dealing with people.
- Good network diagnostic skills.
- Willing to work on a 24/7 shift, including nights, weekends and public holidays / on-call as required.
Method of Application
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