Ericsson (Telefonaktiebolaget L. M. Ericsson) is a Swedish multinational provider of communications technology and services. The offering comprises services, software and infrastructure within Information and Communications Technology (ICT) for telecom operators and other industries, including telecommunications and IP networking equipment, mobile and fixed broadband, operations and business support solutions, cable TV, IPTV, video systems, and an extensive services operation. Ericsson has a market share of 35% (in 2012) in the 2G/3G/4G mobile network infrastructure market.[3] Ericsson is a strong holder of essential patents in the wireless industry and have approximately 35,000 granted patents in 2012. Ericsson complies with terms that are fair, reasonable and non-discriminatory (FRAND) for its patent licensing programs and is a net receiver of licensing royalties. Founded in 1876 by Lars Magnus Ericsson,[4] the company is today headquartered in Stockholm, Sweden. The company employs more than 110,000 and work with customers in more than 180 countries, including the US, China, India, Brazil, Japan, South Africa, Australia, Germany, Italy, the UK, and Sweden.
Description
- We are now looking for a Support Engineer who will provide technical service and support to our customers.
- In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.
- You will configure and integrate different nodes and solutions in new and live customer networks.
- The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization.
- You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
- As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
- You are expected to travel internationally and work in different cultural environments.
- The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
- Working as a support engineer will require a broad knowledge of telecom and Datacom, covering both hardware, software and network knowledge.
- You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as with customers and suppliers to Ericsson.
- The role more than often requires you to take on big responsibility and it is important that you can work independently.
What you will do:
- Handle customer issues (Normal CSR work)
- Handling Emergency cases and fault Isolation for the customer
- Handle dedicated support
- Handle Software Update Management (SUM)
Requirements
To be successful in the role you must have:
- Education: Bachelor's Degree in Telecommunication Engineering or related University Degree.
- Minimum years of experience: 4+ years
- Domain experience: BSS, Charging System
- Delivering results & meeting customer expectations
- Good Troubleshooting & fault Isolation skills
- Delivering results & meeting customer expectations
- Presentation & communication skills
Additional Requirements:
- Very good knowledge of SDP/AIR/NGCRS/NGVS/OCC/CCN/EDA/EM
- Should be able to do tracing and sophisticated logs analysis for BSS applications, RedHat, Linux System Administration, Virtualization, Scripting or SQL, Oracle and other related platforms.
- Very good knowledge of RedHat Linux RHEL.
- Good knowledge of VMware hypervisor, Kubernetes & Docker
- Past experience with Ericsson will be preferred.
- Linux (bash scripting, installation & networking)
- SQL & Oracle DB (is a plus).
Method of Application
Signup to view application details.
Signup Now
