At Leanx Support and Consulting, we are passionate about helping businesses thrive. Our comprehensive suite of services is designed to unlock your business's full potential and drive success. From HR Business Process Outsourcing to strategic digital marketing, lead generation, and expert business consultation, we provide the tools and expertise you need to accelerate growth and outshine the competition. With our proven strategies and personalized approach, we'll help you streamline operations, boost brand visibility, and achieve remarkable results.
Summary
- The Client Experience & Community Manager is responsible for building strong, long-term relationships with clients while managing and nurturing the Leanx community.
- This role ensures customers receive excellent support, stay engaged, and derive continuous value from Leanx services. You will oversee client onboarding, engagement, retention, and community management across platforms.
Key Responsibilities
- Serve as the primary point of contact for all client inquiries and escalations.
- Build strong, trusted relationships with clients to increase satisfaction and loyalty.
- Conduct onboarding sessions and training for new clients.
- Track client progress and ensure they are achieving expected results with Leanx Support services.
- Prepare monthly or quarterly client performance reports.
- Develop and manage the Leanx online community (WhatsApp, Telegram etc.).
- Ensure community guidelines and positive interactions are maintained.
- Create a content calendar for the community (tips, updates, product news, FAQs).
- Organize virtual events, webinars, and support workshops.
- Work with the support team to resolve technical or operational issues raised by clients.
- Document common client issues to improve internal processes and knowledge base.
- Track engagement metrics, community growth, and client satisfaction scores.
- Contribute to retention strategies and loyalty programs.
- Implement innovative ways to increase customer usage and participation.
Required Skills & Qualifications
- BSc in Communication, Marketing, or related field.
- 1–3 years' experience in customer success, client relationship management, or community management.
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize, and manage multiple client accounts.
- Experience managing online communities and support channels.
- Excellent problem-solving and conflict-resolution skills.
- Tech-savvy; comfortable using CRM tools, support platforms, and automation tools.
- High emotional intelligence and customer empathy.
Method of Application
Signup to view application details.
Signup Now
