Cloud Infrastructure & Data Protection Engineer at MainOne

MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers. Since its launch in 2010, MainOne has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet services to major telecom operators, ISPs, government agencies, large enterprises, and educational institutions in West Africa MainOne’s world class submarine cable system running down the coast of West Africa, state of the art IP NGN network, growing regional and metro terrestrial fiber optic networks, and data center facilities enable broadband services for businesses needing critical connectivity solutions in West Africa. Our network is interconnected and peers with leading operators and internet exchanges worldwide to provide global reach to our customers.

Responsibilities

• The Cloud Infrastructure & Data Protection Engineer will be responsible for providing 2nd level support to MainOne cloud customers and overseeing the day-to-day operations and maintenance of the cloud and backup infrastructure and effectively communicating with all stakeholders on pertinent matters including - but not limited to - software deployment, upgrades, system setup, system administration, monitoring, configuration, change management, capacity planning, availability management, disaster recovery and routine update of services.
• He/ She will also assist with developing processes to manage operations, technical standards, and architecture development.

Other responsibilities include:

• Manage all backup and recovery tools and systems.
• Provide timely L2 issue resolutions and support to cloud customers.
• Work actively with the rest of the Cloud Infrastructure team to support the Private Cluster and VMware platforms.
• Systems, Servers, and Storage Administration.
• Define and deliver on capacity planning analysis and monthly reporting.
• Provide support and analysis of complex problems.
• Ensure operating standards and procedures are defined and adhered to by others.
• Identify opportunities for infrastructure and process improvements.
• Advise on technology trends and standards.
• All additional job duties as defined by the Head of Cloud Operations.

Qualifications, Skills & Competencies

• Bachelor's Degree or equivalent in Information Communication Technology or Engineering
• At least five (6) years industry experience in IT Service management, Data center, Server, Backup and Disaster Recovery, and Storage management, Virtualization, System and Network management.
• Minimum of 5 years’ experience with Commvault / Veeam
• Experience with Microsoft Azure Public, VMware, Private and Hybrid Cloud is a must have.
• Must have strong Windows/Linux/Unix skills.
• Certifications in Microsoft Azure, VMware, Commvault, Veeam, Linux, Hyper-V, Storage, and other Cloud Technologies are an added advantage.

Skills & Competencies:

• Strong background and understanding of Backup Technologies like Commvault, Veeam, Veritas etc.
• Demonstrated ability, determination, and tenacity to move major initiatives forward and drive focus while consistently thinking of the bottom-line impact of the efforts.
• Experience working with virtualization technologies (Hyper-V/VMware)
• Experience with Microsoft Public, Hybrid and Private cloud
• Understanding of Server Clustering, Failover, High-availability.
• Experience working with Windows/Linux operating systems
• Certifications in Linux, Hyper-V, Windows Server, VMware, Commvault, Veeam,
• Hyperconverged System, System Centre, VMware, SAN Storage Technologies, and other Cloud
• Knowledge of OEM technologies required to deliver Infrastructure as a service including Dell, HP, Microsoft Azure, VMware, Load balancers, Storage solutions, etc.
• Excellent oral and written communication skills
• Team player with strong collaboration and engagement skills

Method of Application