NewGlobe supports visionary governments to transform public education systems, the cornerstone of a prosperous, equitable, and peaceful society. With a comprehensive system transformation platform and data-driven educational services,
About the Role
- We’re looking for a Cloud and Systems Operations Lead to play a pivotal role in our global technology operations team.
- You’ll own the infrastructure platforms and services that keep our organization secure, resilient, and scalable across multiple countries.
- This is a hands-on role where you’ll set technical direction for cloud operations, systems management, and UEM, while ensuring flawless day-to-day service delivery.
- A core mission is to replace fragmented, site-by-site infrastructure security solutions (like isolated firewalls or local consoles) with unified, centrally managed platforms that deliver consistency, efficiency, and governance.
- But this isn’t just about keeping the lights on, it’s about building for scale and speed.
- You’ll lay the rails so Level 2 support and application teams can run the trains without friction. You’ll modernize infrastructure, embed observability and automation, and create resilient foundations that empower product and software teams to move faster, safer, and with confidence.
- We also have an ambition to align more closely with the CIS-18 governance framework, continuously strengthening our infrastructure standards and the tools that enable our teams to work effectively.
- At the heart of this role is one simple driver: making things run better today than they did yesterday.
What You Will Do
- Lead global cloud and systems operations, setting direction and defining best practices.
- Design, deploy, and manage infrastructure in AWS (EC2, S3, VPC, IAM, ELB, Route 53, CloudWatch, EBS) and contribute to broader multi-cloud strategy discussions with software teams and our solutions architect.
- Administer and optimize Linux (Ubuntu) and Windows Server (2012–2022) environments, including patching, security hardening, and lifecycle upgrades.
- Ensure on-premise infrastructure, including networks, firewalls, VPNs, switches, and connectivity, is resilient, standardised, and centrally governed.
- Improve our identity and access posture and policies at the infrastructure layer in alignment with CIS-18 security governance ambitions.
- Drive automation through Infrastructure-as-Code (Terraform, CloudFormation, Ansible) and scripting (Bash, PowerShell, AWS CLI).
- Advance observability and monitoring (CloudWatch, Zabbix, Prometheus, Grafana, ELK, Datadog) to surface issues before they impact operations.
- Develop and execute backup and disaster recovery strategies aligned with business continuity expectations.
- Monitor and enforce system and network security standards for our firewalls, access controls and vulnerability management.
- Collaborate with developers to support CI/CD pipelines and production stability.
- Partner with L2 and Enterprise Applications support to align infrastructure with application administration.
- Maintain documentation to support operational excellence, standard operating procedures, standards and our knowledgebase.
- Relentlessly optimise infrastructure costs without compromising reliability or performance.
What You Should Have
- 7+ years leading enterprise-scale cloud and infrastructure operations (compute, storage, networking, security).
- Deep experience with at least one major cloud provider (AWS, Azure, or GCP); strong AWS knowledge preferred (EC2, S3, VPC, IAM, ELB, Route 53, CloudWatch, EBS).
- Proven expertise with Linux (Ubuntu) and Windows Server (2012–2022) administration.
- Expertise in infrastructure identity and access management (Active Directory, Group Policy, AWS IAM).
- Hands-on experience with Unified Endpoint Management (UEM) solutions for laptops, smartphones, and tablets.
- Proficiency with Infrastructure-as-Code (Terraform, CloudFormation, or Ansible), scripting (Bash, PowerShell, AWS CLI).
- Experience with observability/monitoring tools (CloudWatch, Zabbix, Prometheus, Grafana, ELK, Datadog).
- Proven disaster recovery and operational resilience experience.
- Solid understanding of security operations (firewalls, segmentation, access controls, vulnerability remediation).
- Strong collaboration skills with developers, DevOps and enterprise applications teams.
- Track record in infrastructure cost management and optimization.
- A proactive, confident approach, comfortable setting direction, defining best practices, and representing infrastructure operations to senior stakeholders.
- A proactive mindset that thrives in ambiguity, prioritises ruthlessly and executes with discipline.
Method of Application
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