CLS Manager at Smart Partners

Smart Partners was founded by Tijani Iyemifokhae , a graduate of Industrial Chemistry, University of Benin with MBA (Human Resources) Lagos State University Ojo. He has more than a decade work experiences that span across some leading law firms as Practice Development Manager. At Fine and Country International (West Africa) he was the Head of Operations and Strategy. For the years spent at Fine and Country, he developed; Sales, Marketing, HR Structures and Policies, Business model and Operational Processes. Mr. Iyemifokhae has attended series of local (Lagos Business School) and International trainings. He is a talented Strategist with multitasking abilities.

UNIT: TECHNICAL SCB

JOB SUMMARY

Our client is seeking for an experienced CLS Manager that will be responsible for managing cable landing station and its operations.

RESPONSIBILITIES

1. The CLS Manager will be responsible to undertake all aspects of daily operations and routine maintenance activity associated with the companies international submarine cable and associated extension network. This includes:
2. Operate and maintain the companies cable station equipment and the services equipment locatedwithin the building in accordance with the equipment supplier’s recommended operation and maintenance procedures.
3. Operate & maintain the companies stationequipment which includes, but not limitedto, the following categories of equipment:
4. Power FeedingEquipment (PFE)
5. Submarine Line Terminal Equipment(SLTE)
6. Cable System Management Systems(NMS).
7. Cable Stationservices equipment which includes,but not limited to, the following categories of equipment:
8. DC powersystems and associated batteries
9. Standby AC power supply systems (generators)
10. Uninterruptable powersupply systems (UPS)
11. HVAC equipment
12. Security systems2.
13. Fault investigation and rectification work as required and under the direction of the NOC.
14. Minimize the duration of repair operations and providing clear definition of responsibilities for repair management.
15. Developing maintenance service KPIs.
16. Ensuring timelycommunication of fault information, investigation reports and remedialaction activities.

KEY PERFORMANCE INDICATOR AND DELIVERABLES

1. Maintain and improve Service SLA/KPI as agreed (Uptime, MTTR).
2. Process owner (Incident Management &, Change management).
3. Minimize Customer escalations.
4. Develop Automation as required.
5. Station facilities and power management like Generators, UPS, Air conditions, FM 200 fire fighting system, camera, and access.

EDUCATION, QUALIFICATION AND EXPERIENCE

1. Bachelor of Engineering Degree (Communication, Electronics, or related fields).
2. Minimum 12 years’ experience in Telecom/Service provider Network Operations Centre.

SKILLS AND COMPETENCIES

1. NMS Analysis, Automation and Reporting.
2. Customer Escalations management.
3. Stakeholder Management.

Method of Application

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