Blue Pearl Consulting is a boutique management consulting firm with a focus on helping businesses achieve sustainable competitive advantages. Mission: To be fanatical about solving problems and delivering superior solutions to our clients that maximize bottom line results. Vision: To be the go-to trusted partner for our clients, providing strategies and actionable solutions that position them for sustainable growth. Values: Integrity - We do the right thing, without compromise and without regards to consequences.
Job Description
- The Command Center Analyst - L2 is responsible for overseeing data center operations, monitoring infrastructure, and ensuring system uptime.
- This role focuses on managing and troubleshooting a wide range of data center systems and applications, providing Level 2 support, and proactively addressing issues to maintain a stable environment.
- This position excludes legacy systems and focuses on modern infrastructure.
Key Responsibilities
Data Center Operations Management:
- Monitor data center infrastructure, including servers, network devices, and storage systems, ensuring optimal performance and availability.
- Maintain data center environment standards, including temperature, humidity, and power management, to support equipment health and longevity.
- Execute daily operational tasks such as system checks, backups, and system maintenance.
Incident Management and Troubleshooting:
- Provide Level 2 support for data center-related incidents, including diagnosing and resolving issues with hardware, software, and network connectivity.
- Act as the first point of escalation for Level 1 support, managing incidents through resolution or further escalation.
- Coordinate with other IT teams for efficient incident resolution and root cause analysis for recurring issues.
System Monitoring and Health Checks:
- Use monitoring tools to track the health and performance of data center assets, proactively identifying and addressing potential issues.
- Set up alerts and respond to system warnings, ensuring timely intervention to prevent outages or disruptions.
- Regularly review and analyze system logs, identifying patterns and potential improvements in monitoring or performance.
Change and Configuration Management:
- Support change management processes within the data center, including scheduling, implementing, and verifying changes.
- Ensure data center configurations are documented and up-to-date to support effective troubleshooting and future growth.
- Assist in planning and executing data center upgrades, migrations, and expansion projects as required.
Documentation and Reporting:
- Maintain detailed and accurate documentation of data center operations, incident resolutions, and configuration changes.
- Prepare regular reports on system performance, incidents, and other operational metrics for management review.
- Document troubleshooting steps, best practices, and procedures to enhance team knowledge and support continuity.
Qualifications
- Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
- Experience: Minimum of 2-3 years of experience in data center operations, with at least 1 year in a Level 2 support role.
- Certifications: Data Center Operations or IT Infrastructure-related certifications (e.g., CompTIA Data+) are a plus.
Skills and Competencies:
Technical Skills:
- Proficiency in monitoring tools and ticketing systems used in data center environments.
- Strong knowledge of server hardware, networking basics, and data center infrastructure management (DCIM).
- Familiarity with backup, disaster recovery, and business continuity practices.
- Understanding of data center standards and compliance requirements.
Soft Skills:
- Strong problem-solving and troubleshooting abilities.
- Excellent communication skills for collaborating with IT teams and reporting to management.
- Ability to work independently and make sound decisions under pressure.
- Strong attention to detail and organizational skills.
Method of Application
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