At Blusalt, we build intelligent payments and financial infrastructure that puts fintech at people's fingertips and delivers a consolidated multi-service platform that helps our partners in creating new digital experiences and serve their customer in more empowering and cost-effective ways.
What we are looking for:
- We are seeking a talented and enthusiastic Community Manager to join our team. As a Community Manager, you will be responsible for building, engaging, and growing our online community. You will play a crucial role in representing our brand, fostering relationships with community members, and driving positive engagement and conversations.
- Ultimately, you will get to act as the face and voice of our brand and manage all community communications.
What You’ll do:
Community Building, Engagement & Moderation:
- Develop and implement strategies to build and grow the Blusalt online community and Blusalt Brand awareness.
- Foster positive interactions, discussions, and relationships within the community.
- Respond to member inquiries, comments, and feedback in a timely and professional manner.
- Monitor the community for compliance with community guidelines and rules.
- Address and resolve conflicts or issues within the community effectively and professionally.
Content Creation and Management:
- Collaborate with the marketing team to create and distribute engaging content tailored to our community.
- Manage our social media presence, ensuring timely and relevant responses to inquiries, comments, and feedback.
- Generate and curate engaging content, including social media posts, blog articles, and newsletters, to keep the community informed and entertained.
- Schedule and manage content across various platforms.
Data Analysis, Reporting & Customer Feedback Management:
- Track, analyze, and report on KPIs related to community engagement and growth.
- Prepare regular reports and make data-driven recommendations for community improvement.
- Gather feedback from the community and share it with the relevant teams to inform product/service improvements.
Events and Initiatives:
- Plan and execute community events, webinars, and initiatives to drive engagement.
- Collaborate with other teams to coordinate and promote company events.
What You’ll need:
- Bachelor's degree in marketing, communications, or a related field.
- Proven experience in, and strong knowledge of, community management, brand management, social media, or digital /online marketing.
- Proven experience in building and nurturing online communities.
- Excellent written and verbal communication skills.
- Proficiency in social media and online engagement tools.
- Analytical skills to track and report on community performance.
- Creative thinking and problem-solving abilities.
- Familiarity with the industry or niche of the community is a plus.
What You’ll get:
- Competitive salary
- A fast-paced and collaborative environment where we leverage the latest technology
- Flexible hours and remote work
- Private Health Insurance
- Learning & development allowance
- Competitive compensation and opportunity for advancement
- Relaxed and informal office environment
Method of Application
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