iRecharge Tech-Innovations is an internet-powered distribution platform that enables users to purchase virtual products and services such as airtime and mobile data, internet subscriptions, pay-TV, and Bulk SMS.
Role Overview
- We are looking for a dedicated Community Manager (Social Media Manager) to join our team.
- In this role, you will be responsible for actively managing and engaging with our online and offline community to build a positive brand image and foster customer satisfaction and loyalty.
- Your focus will be on customer interactions, responding swiftly to issues and complaints, and ensuring our customers feel valued and supported.
- This role is ideal for someone who thrives on building connections and enjoys being the voice of the brand.
Key Responsibilities
- Serve as the main point of contact for customer interactions on social media, responding to comments, questions, and complaints promptly and professionally.
- Monitor social media channels to identify customer concerns, trends, and opportunities for engagement.
- Plan and host virtual events, Q&A sessions, and other interactive initiatives to keep the community engaged.
- Develop and manage a community content calendar, including scheduling regular updates and announcements.
- Drive strategies to grow the community by attracting new members and retaining existing ones.
- Foster a welcoming and supportive community environment, building strong connections with our audience.
- Work with the Content Creator to address customer feedback, aligning messaging with brand values and campaign objectives.
- Prepare regular reports on community performance and suggest improvements based on data insights.
- Escalate significant issues or trends to relevant departments to improve customer experience and support initiatives.
- Track and report on engagement metrics to assess community satisfaction and guide improvements in response times and interactions.
Job Qualifications
- Minimum of Bachelor’s degree.
- Strong communication and interpersonal skills with a customer-first mindset.
- Familiarity with social media platforms, tools, and best practices for community management.
- Ability to handle complaints and difficult situations with empathy, patience, and professionalism.
- Excellent organizational and time management skills to maintain timely responses across platforms.
- A natural inclination for building positive relationships and fostering community growth.
What We Offer
- A dynamic and collaborative team environment focused on customer success.
- Opportunities for growth and skill development within a rapidly growing company.
- Competitive salary and benefits package.
Method of Application
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