Community Manager at Soft Alliance & Resources Limited

Soft Alliance & Resources LimitedLagos, Nigeria Digital Marketing

Full Time

Technology is a fundamental part of everyday life and business, yet it remains a mystery to many. With clients and the competition all becoming increasingly tech-savvy, it is imperative for any company that wants to be a market leader in its field to be on the leading edge of leveraging technology. However, while the potential for transformation may be obvious, many organisations are often at a loss as to how to harness this power effectively. Return on investment is often unclear, benefits are hard to quantify and the change implications for the organisation can be extremely disruptive, especially if implementation is not done properly. This is why the right alliance is so important. With the right alliance, a soft touch will be all you need... Established in 2002, Soft Alliance is a world-class systems integrator and solutions provider in Africa. We have presence in the United States and Nigeria and employ more than 80 qualified and dedicated professionals. Soft Alliance is regarded as a leader in technology and business solutions, one of the largest enterprise applications providers in Sub-Saharan Africa and one of the top three IT service providers in the region. With a track record of 100% success in enterprise application implementations and solution delivery projects to our credit, Soft Alliance has consistently demonstrated our expertise in the Enterprise Solutions, Infrastructure and Payments space. Soft Alliance and Resources has broad experience in: Software implementations, Business Consulting, Systems Integration, Custom Software Development, Network and Communication IT Infrastructure Design and Implementation Outsourcing

Role Description

This is a full-time on-site position for a Community Manager. The Community Manager will develop and implement strategies to engage with users in online communities, manage social media platforms, moderate user-generated content, and analyze community metrics.
The Community manager will be responsible for developing and implementing social media strategies, creating engaging content, and managing social media accounts for our products and brands.
The role demands a strong background in social media management and digital marketing, and be ability to effectively work cohesively with a brand and corporate communications team for effective camp social media specialists.

Responsibilities and Duties:

In alignment with management objectives, develop implement, and monitor social media strategies to increase brand awareness, engagement, and lead generation.
Oversee the daily operations on social media platforms, including agreed
tasks, setting goals, and monitoring progress.
Create and curate engaging content for social media platforms, including Facebook, Twitter, Instagram, LinkedIn, and YouTube and blogs.
Collaborate with other directorates, such as Human Resources & Admin, and customer service, to ensure social media campaigns are aligned with overall business goals.
Monitor and analyze social media metrics to track the success of campaigns and identify areas for improvement.
Stay up-to-date with the latest social media trends and technologies, and incorporate them into the social media strategy.
Manage and monitor social media budgets and ensure ROI is achieved.
Develop relationships with social media influencers and manage influencer campaigns.
Channel and respond to customer inquiries and complaints on social media platforms in a timely and professional manner.
The Growth Specialist will be creating, monitoring, and tracking online marketing campaigns to grow traffic to our website via the web, Facebook, Twitter, Instagram, WhatsApp, Telegram, and email channels.
Qualify and manage online business leads. You will drive the client calls and monitor campaign activity against approved budgets.
Engage customers independently via our online customer service channels i.e. WhatsApp chat, Live web chat, and email newsletters.
Consistently manage our social media platforms and communities, engaging them through blogging and creative content to drive awareness, adoption, and support for our products and services

Qualifications

Experience in community management, social media management, or customer service
Excellent communication and interpersonal skills
Ability to develop and implement community engagement strategies
Experience in content creation and copywriting
Strong analytical skills and ability to use data to inform decisions
Proficiency in social media platforms and social media management tools
Bachelor's degree in Marketing, Communications, Public Relations or related field
Knowledge of Information Technology is a plus
5+ years of experience in social media management, digital marketing, or a related field
Strong knowledge of social media platforms, including Facebook, Twitter, Instagram, LinkedIn, and YouTube
Experience working in and leading a team of social media specialists
Excellent communication and writing skills
Detail-oriented, good project management and organizational skills;
Experience in developing, managing, and analyzing online advertising campaigns;
Possess strong interpersonal, presentation, and communication skills;
Innovative, scrappy, and independent thinker with the ability to influence using data; Ability to thrive in dynamic and demanding situations with minimum supervision;
Adept knowledge of GSuite (Slides, Sheets, Doc, etc), Mailchimp, Google Analytics, Google Ads and Facebook Ads Manager.
Basic knowledge of graphic design using Canva, or the Adobe Creative Clou (Photoshop, CorelDraw, etc).
Knowledge of HubSpot or other CRM tools is an added advantage.
Ability to create engaging content and develop social media campaigns
Analytical skills to track social media metrics and ROI
Ability to work in a fast-paced, deadline-driven environment
Familiarity with social media management tools, such as Hootsuite or Sprout Social