Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market.
Key Responsibilities
- Assist in developing, designing & implement workflows for infrastructure configuration, back–up & management.
- Lead architecture initiative from inception to completion
- Introduce new networking technologies or improve existing technologies to add value to existingservices & capabilities.
- Develop solutions that drive the success of our network.
- Participate in developing policies, procedures and technical reports.
- Leverage networking tools to identify & mitigate networks anomalies.
- Ensure stable & reliable ISP network services.
- Monitors the network performance on daily basis.
- Handles & coordinates network trouble shooting & fault analysis.
- Coordinates Trouble Ticket generation & swift responses.
- Coordinates escalation matrix & solution management.
- Manages deployment & maintenance of network monitoring, analysis & reporting tools.
- Coordinates configuration processes on the hardware.
- Manages installation of network hardware & software.
- Provide technical guidance and leadership to Technical Support Team in interpreting and reacting to networks issues/events.
- Contribute to design & enhancement of the Company datacentre infrastructures.
- Manages outages bridges, compose detailed shift and outage reports to Management.
- Review new technologies and keep the company at the forefront of developments in Network Engineering.
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account set and network configuration.
- Talk Clients through a series of actions, either via phone, email or chat, until they have solve a technical issue.
- Provide prompt and accurate feedback to Customers.
- Any other Tasks assigned to you by the Management.
Requirements
- Candidates should possess a Bachelor's Degree in any relevant field with 5 - 7 years work experience.
Method of Application
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