We are Brainshare! A company specialized in Network and IT Services, have taken this challenge by providing services which include High Availability, High Capacity Network Connectivity, Network Virtualization, Network Managed Service, Network Design, Network Installation, Network Management and Security Video, Voice and Data integrated solutions. We are a Gold Partner for Broadbased Communications Ltd. A Leading Metro Fiber Access Network provider for over 90% of Network Operators in Lagos, Nigeria. It started laying its Fiber Optic Cable Facility in 2010 and has grown to over 2,000 Km focus in providing Fiber Optic Access connectivity to over 95% of the Banking Network, Major Mobile Network Operation, Major Internet Service Provider, Payment Processing and Switching Network, The Internet Exchange Point of Nigeria, the Nigerian Stock Exchange.
Responsibilities
- Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.
- Develop solutions that drive the success of our network.
- Motivate and carryout technical training for Technical & Customer Support Team from time-to-time.
- Work hand-in-hand with the NOC teamto achieve itch-free network services..
- Ensure stable & reliable network services.
- Monitors the network performance on daily basis.
- Handles & coordinates network trouble shooting & fault analysis.
- Coordinates Trouble Ticket generation & swift responses.
- Coordinates escalation matrix & solution management.
- Manages deployment & maintenance of network monitoring, analysis & reporting tools.
- Manages installation of network hardware & software in Data Centers.
- Provide technical guidance and leadership to Technical Support Team in interpreting and reacting to networks issues/events.
- Serve as a point of escalation for complex, level 2 or escalated Customer issues, providing guidance and support to Team members in resolving challenging situations.
- Monitor Team performance metrics, including response times, resolution rates, Customer satisfaction and adherence to SLA.
- Liaise with Technical Team, Project Team, and Account departments on fault resolutions and Customer account reconciliation.
- Manages outages bridges, compose detailed shift and outage reports to Management.
- Review new technologies and keep the company at the forefront of developments in Network Engineering.
- Diagnose and troubleshoot technical issues, including account set and network configuration.
- Talk Clients through a series of actions, either via phone, email or chat, until they have solve a technical issue.
- Report from time to time to CTO.
Qualifications
- Degree holder in Electrical Electronic Engineering, Telecommunications Engineering Or Computer Engineering from reputable higher institution.
- A focussed, self-motivated Network Support Engineer with creative flair who will bring Network strategies to life.
- An Engineer passionate about Network Strategies that thrives on delivering exciting performance and content.
- A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.
- Must be certified professional in the relevant network engineering certifications like CCNA, CCNP & CCIE etc.
- BGP, TCP/IP, Vlan experience.
- Project Management skill (advantage).
- Must have 6 years and above cognate experience.
- Ability and williness to work long hours and meet tight deadlines.
- Ability to work under none or minimal supervision.
- Maybe required to work weekends and in shifts.
Method of Application
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