Make calls to and receive calls from existing and prospective customers/accounts and resolve issues with all the company's products and services.
Update customer data on the company customer management system, such data might include customer email, phone number, address, bank details, etc.
Handle all our social media accounts and respond to customers' complaints via social media channels, email, and phone calls and resolve customer queries immediately.
Powerful ability to manage information and responses on all our social media platforms including Facebook, Twitter, and Instagram.
Provide support to the new and existing customer base as needed and required from time to time.
Prepare a weekly report to the management team regarding customer performance, complaints addressed, feedback, etc.
Other customer care responsibilities as assigned by the Director of Operations or Managing Director.
Requirements
The candidate must have completed NYSC
The candidate must have basic computer knowledge and should also be tech-savvy
Excellent verbal & phone communication skills, with active listening
Excellent relationship management skills and highly developed emotional intelligence
Proficient in relevant computer applications
Ability to handle stressful situations appropriately.
