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Customer Service Social Media Personnel at Baldon Clothiers

Baldon ClothiersAbuja, Nigeria Digital Marketing
Full Time
Baldon Clothiers is the home of Premium Quality made-to-fit clothing for every occasion. From Corporate Wears to Traditional, Team Apparel, Uniforms, Company Overalls, Branded Shirts and Promotional items, Baldon offers quality and elegant style with a touch of excellence.

Job Requirements

  • The candidate must possess a Degree in Business Administration or a related field with 1-3 year(s) post NYSC experience in Customer care and Social Media Personnel roles.
  • Candidate will assist customer with fashion advice and product recommendations throughout their shopping experience.
  • Candidate is expected to handle all content creation processes and work hands in with the creative department.
  • Candidate is expected to always respond promptly and effectively to customer inquiries through various channels (phone, email, or social media) in a professional and friendly manner.
  • Resolve customer issues and complaints to ensure customer satisfaction and retention.
  • Collaborate with cross-functional teams to escalate and resolve complex customer concerns.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Identify opportunities for improvement and in processes and recommend solutions to enhance customer experience.
  • Stay up-to-date with product knowledge, company policies, and industry trends.
  • The candidate should be enthusiastic, a team player and intuitive.
  • Knowledge of Quickbooks is an added advantage.
  • Preferably female for gender balance work environment
  • Open to Abuja Resisdents Only.

Method of Application

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