LONTOR establish a successful image store in Lagos, Nigeria. We have successfully operated the image store for four and a half years now, and are proud that we're not only still in business, but growing. As a reliable brand, LONTOR has been committed to providing high-quality, energy-efficient, convenient lighting and emergency household electrical products for the Nigerian consumer. With good quality and beautiful design, LONTOR today is welcomed by Nigeria market. While many people think that LONTOR can’t cater customer demand for a long time, it isn’t. We regularly do customer satisfaction investigation to know more about customer demand. For instance, we had a large survey last year and get a lot information from the final customer. Having these information, we have developed many new series of products which are satisfied by a number of consumer in Nigeria. LONTOR promotion efforts on local advertisement have also been very successful, bringing customers to the store and building credibility. LONTOR has done extensive advertising in the street, the main building and the main bridge. All the promotions make LONTOR being a stronger brand. "Our business philosophy is to provide emergency products at a fair price," Lucy, LONTOR manager says. "We will bring the best products to the customer, but the price will be reasonable."
Job Responsibilities:
System Deployment and Demonstration:
- Responsible for the deployment of the company's products, ensuring the system runs stably.
- Conduct system demonstrations and application installation guidance, providing users with clear operational procedures.
System Monitoring and Maintenance:
- Implement daily system monitoring to ensure high availability of services.
- Manage the alert system, respond to and handle alerts in a timely manner to minimize system downtime.
Technical Coordination and Service Interface:
- Responsible for interfacing with local technical service providers to ensure smooth technical services.
- Conduct periodic road testing, record test results, and provide data support for system optimization.
- Liaise with the driver team, communicate issues encountered with the driver app, and provide guidance for resolution.
Technical Support and Issue Resolution:
- Interface with the customer service team to provide necessary technical support and resolve technical issues encountered by users.
- Follow up and handle user feedback, record detailed processing and results, and form a knowledge base for future reference.
Market Research and User Requirement Analysis:
- Collect up-to-date market information and competitor intelligence to inform company decisions.
- Conduct user interviews and surveys, record original user requirements, and provide direction for product improvements.
User Experience and Issue Resolution:
- Assist in handling online issues, follow up on the progress of problem resolution, and ensure user satisfaction.
- Propose product optimization suggestions based on user feedback and market changes to enhance the user experience.
Job Requirements
- A bachelor's degree or higher in Computer Science or a related technical field is preferred, but not a must.
- At least 2 years of relevant work experience in system deployment and maintenance is preferred.
Skills:
- Familiar with the Internet, able to use tablets, mobile phones (iOS and Android systems), computers, etc.
- Familiar with system deployment processes and application installation.
- Proficient in the use of system monitoring tools and alert systems.
- Possess good communication skills and technical coordination abilities.
- Capable of conducting road tests and data analysis independently.
- Experience in interfacing with customer service, able to quickly understand and solve user problems.
- Experience in market research and user interviews.
- Strong problem-solving skills and team spirit.
Other Requirements:
Language Proficiency:
Method of Application
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