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Digital Executive Assistant at Choice Dental

Choice DentalLagos, Nigeria Digital Marketing
Full Time
We are a team of dentists, hygienists and nurses.

Essential Responsibilities

  • Monitor referrals and give biweekly reports to the Managing Dentist. Ensure gifts are delivered to Patients who give quality referrals.
  • Spearhead recall of leads from social media and digital campaigns
  • Support the provision of a customer-focused practice and seamless patient journey that assists in attracting, satisfying and retaining patients
  • Ensure the efficient operation of the patient referral and testimonial procedures and work with staff as well as liaise with other practices to ensure a regular supply of referred patients.
  • Advice staff and management on best practices and procedures for better quality service delivery and customer satisfaction
  • Obtain & review patient feedback via patient survey as necessary
  • Record Videos: Capture high-quality videos during dental procedures, testimonials, and other relevant activities.
  • Edit videos for clarity, impact, and educational value.
  • Post and reply to comments and questions across social platforms like Facebook, Instagram, and LinkedIn.
  • Engage with walk-in patients, update their files with relevant information, and ensure a smooth patient experience.
  • Develop and maintain a social media calendar to ensure consistent posting and engagement.
  • Assist the CEO with scheduling, correspondence, and other administrative tasks.
  • Monitor and report on social media metrics to gauge effectiveness.
  • Develop a content strategy that aligns with the clinic’s goals and target audience.
  • Work closely with the dental and administrative teams to coordinate social media activities and patient interactions.
  • Others may be assigned

Person Specification

  • Bachelor’s Degree in Marketing, Communications, or a related field.
  • At least 2 years of experience in social media management and 1 year in an executive assistant role.
  • Efficient and Customer-focused
  • Driven and self-motivated
  • Flexible and Proactive

Knowledge and Skill Requirement:

  • Proficiency in video recording and editing software - Canva, Capcut
  • Familiarity with social media management tools like Hootsuite or Buffer.
  • Basic understanding of Google Analytics and social media metrics.
  • Proficiency in Microsoft Office Suite for administrative tasks.
  • Good Communication and Presentation Skills

KPIs:

  • Engagement Rate: Increase social media engagement by 10% quarterly.
  • Patient Satisfaction: Maintain a patient satisfaction rate of 90% or higher.
  • Task Completion: Complete 100% of assigned tasks on or before deadlines.
  • CEO Satisfaction: Receive positive quarterly reviews from the CEO for administrative support.

Method of Application

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