Digital Transformation Officer at FCMB

FCMBOyo, Nigeria Digital Marketing

Full Time

First City Monument Bank (FCMB) Plc is a full service banking group, headquartered in Lagos, Nigeria, with the vision 'to be the premier financial services group of African origin’. From its early origins in investment banking as City Securities Limited in 1977, FCMB, established in 1982, has emerged as one of the leading financial services institutions in Nigeria and one of the top eight lenders in the country with subsidiaries that are market leaders in their respective segments. FCMB was incorporated as a private limited liability company on 20 April 1982 and granted a banking licence on 11 August 1983. On 15 July 2004, the Bank changed its status from a private limited liability company to a public limited liability company and was listed on the Nigerian Stock Exchange, by introduction, on 21 December 2004. As at December 2013, FCMB had 2 million customers, N1 trillion in assets, over 270 branches in Nigeria and a licensed banking subsidiary in the United Kingdom (FCMB UK) and a representative office in the Republic of South Africa. Having successfully transformed to a retail and commercial banking-led group, the Bank expects to continue to distinguish itself by delivering exceptional service and taking its unique brand of supportive banking to every household in Nigeria.

Job Summary:

We are seeking an experienced and strategic Digital Transformation Officer to lead the development and execution of digital initiatives that drive efficiency, enhance customer experience, and expand access to financial services. The successful candidate will play a critical role in re-engineering business processes, leading innovation, and ensuring the bank’s transition to a fully digital, data-driven ecosystem.

Key Responsibilities:

Design and implement a comprehensive digital transformation roadmap aligned with FCMB MFB’s financial inclusion and business growth goals.
Identify gaps in current operations and drive end-to-end digital solutions across lending, savings, customer onboarding, and field operations.
Champion automation of internal workflows and integration of digital tools such as CRM systems, mobile banking, and cloud platforms.
Collaborate with IT, Product, and Business Development teams to launch and scale digital products tailored to our core target markets (especially women and SMEs).
Oversee data analytics initiatives that provide actionable business intelligence and improve decision-making.
Lead change management and digital literacy campaigns across departments to ensure smooth adoption.
Build strategic partnerships with fintechs and technology service providers to accelerate innovation.
Monitor digital risks, ensure cybersecurity compliance, and align all initiatives with regulatory frameworks and the Central Bank of Nigeria’s directives.

Requirements:

Education:

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, Digital Innovation, Finance, or any other related field.
A Master’s degree or professional certification will be an added advantage.

Professional Certifications (Preferred but not mandatory):

PMP (Project Management Professional)
PRINCE2
Certified Digital Transformation Officer (CDTO)
Agile or Scrum Certification
Lean Six Sigma (Green/Black Belt)
ITIL Foundation
COBIT or TOGAF
CISE (Certified Information Systems Expert)
Google or Microsoft Cloud Certifications
Data Analytics / BI certifications (e.g., Power BI, Tableau)

Experience:

Minimum of 8 years in digital transformation, technology strategy, or IT project management, preferably in banking, fintech, or microfinance.
Strong experience leading cross-functional projects, especially in rural or community-focused financial institutions.

Skills:

In-depth knowledge of core banking systems, mobile technologies, cloud infrastructure, and data analytics.
Proficiency in project management and business process re-engineering.
Excellent leadership, communication, and stakeholder engagement skills.