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Engineer - Operations Customer Management, Information Technology at MTN Nigeria

MTN NigeriaLagos, Nigeria Networking and Tech Support
Full Time

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.

Description

  • Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
  • Ensure code applications are in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities. 
  • Create and execute technical test plans for operational and bug fixes.
  • Participate in transitions of the application or technical architecture, design and development components into production environment.
  • Ensure the integrity of the solutions delivered into production environment.
  • Perform reconciliations, proactive monitoring and ensure adequate service controls are in place.
  • Ensure best customer experience of services offered on the different platforms within expected Service Levels.
  • Work with teams and departments external to the immediate team e.g. solution delivery, business users, infrastructure teams, vendors and other developers, to make sure that the configuration and custom components meet application requirements and performance goals. 

Education:

  • First degree in Computer Science or any related discipline 
  • Fluent in English 

Experience:

  • 3 – 7 years of experience in an area of specialization; with experience with working with others
  • Experience working in a medium-sized organization 

Method of Application

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